Customer Experience Advisor

Housing Diversity Network; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a purpose-driven organization as a Customer Experience Advisor, where you will be the first point of contact for tenants and residents. This role is vital for delivering exceptional customer service and ensuring smooth operations within the housing services team. You will handle a variety of enquiries, from housing issues to maintenance requests, while supporting colleagues with administrative tasks. If you have a passion for helping others and are eager to make a difference in your community, this position offers a fantastic opportunity for career growth in a supportive environment.

Qualifications

• Strong communication skills and a customer-focused attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls and handle various customer enquiries.
• Assist with administrative duties and maintain accurate records.

Skills

Good communication skills

Customer service skills

Attention to detail

IT systems confidence

Job description

Do you enjoy talking to people and helping to solve problems? Are you ready to make a difference with customer interactions?

Leeds Federated is looking for a Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you’ll be the first point of contact for tenants and residents across our housing services. You’ll handle a range of enquiries from general questions to maintenance and repairs and ensure these are dealt with promptly and accurately. You’ll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently.

What you’ll do:

1. Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance.
2. Deliver excellent customer service, providing a professional, polite, and helpful service to all customers.
3. Handle customer enquiries relating to responsive repairs including effective computerised and manual administration.
4. Assist with administrative duties including data entry, updating internal databases, and correspondence.
5. Liaise and work effectively with colleagues in other teams/departments to resolve problems.
6. Maintain confidentiality and accuracy in all record-keeping and IT systems.
7. Support our continuous improvement culture and participate in service reviews.

What we’re looking for:

• Good communication and customer service skills
• Confidence and clarity when speaking to customers on the phone
• Attention to detail and confidence in using IT systems
• Able to collaborate effectively with colleagues while also working independently on tasks

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

We reserve the right to close this vacancy if we receive a suitable number of applications. Therefore, we recommend submitting your application as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do, welcoming applications from all sections of the community.

Job Summary

• Location: Leeds
• Organization: Leeds Federated
• Job Type: Permanent
• Closing Date: 02/07/2025
• Reference ID: 35516

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