Customer Experience Advisor

Pitch Publishing; Altrincham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Customer Experience Advisor who thrives on helping others and enjoys technical challenges. In this role, you'll be the first line of support, guiding users through an applicant tracking system and ensuring a smooth experience. You'll manage queries, assist with system configurations, and contribute to product improvements. With a supportive culture and opportunities for career growth, this is a fantastic chance to develop your skills in a collaborative environment. If you're passionate about service and technology, this role is perfect for you!

Benefits

Competitive salary and annual bonus scheme

Generous holiday allowance + Bank Holidays

Private healthcare & life insurance

Health & wellbeing programme

Early finishes every other Friday

Free parking at the office

Qualifications

• Experience in customer support or service desk roles is a plus.
• Comfortable using software and eager to learn about system features.

Responsibilities

• Manage queries from clients and candidates using various tools.
• Help users understand and use the system effectively.

Skills

Communication Skills

Customer Service Skills

Problem-Solving

Organizational Skills

Technical Curiosity

Tools

Microsoft Office

Freshdesk

Microsoft Teams

Job description

Customer Experience Advisor

At Jobtrain, we don’t just support our clients and candidates — we empower them. Our Customer Success Team is central to everything we do, delivering support that is Polite, Personable, Professional and Patient.

We’re looking for a Customer Experience Advisor who loves helping people and isn’t afraid to get technical. You’ll be the first line of support for our users, guiding them through our applicant tracking system (ATS), solving problems and making sure their experience is smooth and stress-free. Whether you're walking someone through a system feature, troubleshooting an issue, or helping configure a new setup, you'll be part of a team that makes a real impact.

?? Is this you?
You might already have experience in customer support, service desk roles, or working with software systems — or you’re naturally curious about how tech works. You don’t need to have used an ATS before (though that’s a bonus), but you do need to be:

• A clear communicator, confident across phone, email, and chat
• A natural problem-solver who enjoys working things out and helping others do the same
• Comfortable using software and keen to learn more about system features and configurations
• Organised and methodical — someone who thrives on clarity and structure
• Always looking for ways to improve and share helpful feedback
  

?? What will you be doing?

• Managing queries from clients, candidates, and internal teams using Freshdesk, Microsoft Teams, and other tools
• Helping users understand and use the system effectively — from login issues to feature setup
• Supporting system configurations and updates in collaboration with our internal teams
• Logging queries accurately and providing proactive, friendly updates
• Sharing insights and suggestions to improve our product and service
  

?? Skills you’ll need (or be ready to develop):

• Excellent communication and customer service skills
• Experience using Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Exposure to any helpdesk software (Freshdesk, Zendesk, etc.) is a plus
• A structured approach to handling multiple queries and priorities
• Curiosity about technology and how systems work — you don’t need to code, but you’ll enjoy learning how things connect
  

?? Why join Jobtrain?

We’ve been helping organisations hire smarter for over 25 years. Our clients include Chester Zoo, Toyota, NHS Scotland and many more.

We’re proud of our supportive, collaborative culture. Many of our team have grown their careers here — moving into roles across implementation, development, client success, sales and more. We’ll support you to grow your skills, explore your interests, and thrive.

?? What’s in it for you?

• Competitive salary and annual bonus scheme
• Generous holiday allowance + Bank Holidays
• Private healthcare & life insurance
• Health & wellbeing programme
• Early finishes every other Friday (after 12 months)
• Free parking at the office
• A genuinely supportive team and a culture you’ll want to be part of

We’d be very happy to have an informal chat to answer your questions and help you see if this is the right role for you. If you're passionate about service and interested in tech, we’d love to hear from you. Please contact Clare Ryder on 0161 850 2004.