Customer Experience Advisor

Federated Housing Association Ltd; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Experience Advisor to join their Service Improvement Team in Leeds. This role is pivotal in ensuring excellent customer service by being the first point of contact for tenants and residents. You'll manage a variety of enquiries, from maintenance requests to general questions, while supporting administrative tasks to keep services running smoothly. If you have a passion for helping others and want to contribute to a purpose-driven organization, this opportunity is for you. Join a team committed to making a positive impact in the community!

Qualifications

• Strong communication and customer service skills are essential.
• Proficient in IT systems and attention to detail required.

Responsibilities

• Answer incoming calls and handle various customer enquiries.
• Assist with administrative duties and maintain accurate records.
• Collaborate effectively with colleagues to resolve issues.

Skills

Good communication skills

Customer service skills

Attention to detail

IT proficiency

Job description

Passion, Honesty, Excellence & Innovation

Sustain, Engage & Grow

Customer Experience Advisor

Location Leeds

The Vacancy

Do you enjoy talking to people and helping to solveproblems? Are you ready to make a difference with customer interactions?

Leeds Federated is looking for Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you’ll be the first point of contact for tenants and residents across our housing services. You’ll handle a range of enquiries from general questions to maintenance and repairs and ensure these are dealt with promptly and accurately. You’ll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently.

What you’ll do:

• Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance
• Deliver excellent customer service, providing a professional, polite and helpful service to all customers
• Handle customer enquiries relating toresponsive repairs including effective computerised and manual administration
• Assist with administrative duties including data entry, updating internal databases and correspondence
• Liaises and works effectively with colleagues in other teams/departments to resolve problems
• Maintain confidentiality and accuracy in all record-keeping and IT systems
• Support our continuous improvement culture and participate in service reviews

What we’re looking for:

• Good communication and customer service skills
• Confidence and clarity when speaking to customers on the phone
• Attention to detail and confident in using IT systems
• Able to collaborate effectively with colleagues while also working independently on tasks

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.