Customer Experience Advisor

Michael Page; Harrogate; On-site; GBP 24,000 - 28,000; Full time

Job summary

An established industry player in Harrogate is seeking a dedicated Customer Experience Advisor to enhance their team. This full-time role offers a chance to thrive in a dynamic environment, providing exceptional customer service while receiving excellent training and career progression opportunities. Ideal candidates will possess strong communication skills and a passion for customer satisfaction, ensuring service excellence in every interaction. With an attractive salary and a supportive team culture, this position is perfect for those looking to grow in the customer service field.

Benefits

Training and Progression Opportunities

Central Location

Excellent Facilities

Regular Socials and Incentives

Qualifications

• Experience in customer service from any sector is essential.
• Strong communication skills and a confident telephone manner are required.

Responsibilities

• Assist clients with inquiries regarding services.
• Handle a high volume of calls in a busy environment.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Relationship Building

Team Player

Job description

Join to apply for the Customer Experience Advisor role at Michael Page.

Overview

Michael Page has partnered with a reputable and progressive business in Harrogate, seeking a Customer Experience Advisor to join their established team on a permanent basis, starting ASAP. This role is ideal for someone experienced in customer service, with sector flexibility, offering excellent training and a structured career path.

Responsibilities

1. Provide assistance to clients regarding their services.
2. Handle a high volume of calls in a busy environment.
3. Assist with general and technical support queries, ensuring service level agreements are exceeded.
4. Process orders and coordinate with engineers for appointments and fault resolutions.

Candidate Profile

• Previous customer service experience from any sector.
• Excellent communication skills and a confident telephone manner.
• Ability to work under pressure in a busy setting.
• Strong attention to detail and organizational skills.
• Personable with the ability to build relationships.
• Passionate about customer experience and service excellence.
• Team player.

Offer Details

• Salary: £24,000+
• Location: Harrogate
• Training and progression opportunities
• Central location and excellent facilities
• Regular socials and incentives
• Immediate interview and start available

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Administrative and Support Services