Full Time Customer Experience Manager

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Manager to enhance the shopping experience in Manchester. This role involves leading front-end operations, managing omnichannel processes, and ensuring compliance with company standards. The ideal candidate will foster a positive work environment, coach team members, and deliver exceptional customer service. If you're passionate about retail and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in retail management preferred.
• Ability to train and coach team members effectively.

Responsibilities

• Manage front-end operations and ensure compliance with company policies.
• Train and support customer experience team members.

Skills

Customer Service

Retail Management

Team Leadership

Operational Compliance

Job description

Job Title: Full Time Customer Experience Manager, Manchester

Location: Manchester, United Kingdom

Category: Customer Service

EU work permit required: Yes

Job Reference: 289adc5b0b25

Posted on: 08.05.2025 | Expiry Date: 22.06.2025

Job Description:

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold our Brand Promises. Provide friendly customer service and support store management in various operational tasks.

• Assist Store Manager in ensuring compliance with SOPs and company policies, and in managing store conditions and results.
• Ensure adherence to front-end policies, achieve KPIs, and manage team performance.
• Plan and execute in-store events in line with company programs.
• Manage omnichannel processes, shrink, and safety programs.
• Assist with cash reconciliation, inventory processes, and onboarding of new team members.
• Train and coach customer experience team members; participate in performance management and talent development.
• Serve as Manager on Duty (MOD).
• Promote a positive, respectful environment; serve as a role model.
• Assist customers, help locate products, and provide solutions.
• Participate in truck unloading, stocking, and other operational activities.
• Cross-train in Custom Framing sales and production where applicable.
• Lead delivery of high-quality custom framing solutions in stores without a Framing Manager.
• Perform other duties as assigned.

Preferred Skills and Experience:

Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as bending, lifting, and reaching.
• Work involves outdoor activities, climate-controlled areas, and some outdoor work.
• Work hours include nights, weekends, and early mornings.

Additional Information:

Applicants must meet legal requirements for work in the UK. Benefits details available at MIKBenefits.com. Note: Work permits may be required for non-passport holders.

Michaels is an Equal Opportunity Employer and promotes an inclusive environment for all team members.