Customer Executive

Pareto; City Of London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Pension contributions

Parental leave

Life assurance

Share schemes

EV/Cycle scheme

Employee discounts

Volunteer day

Job summary

Pareto partners with a leading UCaaS provider in Europe, now hiring a Customer Executive in the UK. You will support key accounts, build long‑term relationships, and drive commercial growth across an allocated client base.

You will manage upsell, cross‑sell and renewals, engage customers both virtually and face‑to‑face, and collaborate with Customer Advocate teams. Hybrid role with structured training and progression.

Qualifications

• Excellent English communication and stakeholder engagement.
• Logical, solution‑oriented mindset focused on quality results.
• Motivated, adaptable and thriving in a fast‑paced tech environment.
• Collaborative, reliable, with strong organizational skills.

Responsibilities

• Manage sales targets for upsell, cross‑sell and renewals.
• Proactively engage customers to uncover business needs.
• Collaborate with Customer Advocate teams to build proposals and service reports.
• Maintain an accurate sales pipeline using CRM practices.
• Ensure compliance with regulatory standards and QA.

Skills

Communication

Problem solving

Drive & resilience

Team player

Job description

Customer Executive | Leading Tech & Telecoms Business

£26,600 basic + uncapped commission (3-month commission guarantee)

Are you looking to launch or accelerate your sales career with one of the fastest-growing technology companies in the UK?

Our client are a leading provider of Unified Communications as a Service (UCaaS) across Europe. They invest heavily in our people, offering structured training, clear career progression, and an unbeatable culture.

Why Join Us?

• Uncapped Earning Potential: Base salary of £26,600 with guaranteed commission for your first 3 months.
• World-Class Training: Partnered with Pareto to deliver 6 formal sales modules covering negotiation, pitching, account management, and qualification in your first year.
• Proven Career Pathways: We promote from within. Former Customer Executives have advanced to Team Leaders and Heads of Department in just 2 years.
• Incredible Perks: 25 days holiday + Bank Holidays + your birthday off (plus options to buy/sell days), Private Healthcare, and all-expenses-paid incentives (think Mykonos, Las Vegas, and ski trips).
• Hybrid Flexibility: 4 days in-office for the first 6 months, moving to 3 days post-probation.

The Role

As a Customer Executive, you will support key customer accounts, build long‑term relationships, and drive commercial growth across an allocated client base.

• Manage sales targets for upsell, cross‑sell, and contract renewals.
• Proactively engage customers (virtually and face‑to‑face) to uncover business needs.
• Collaborate with Customer Advocate teams to build tailored proposals, service reports, and infrastructure updates.
• Maintain an accurate sales pipeline using internal CRM methodologies.
• Ensure full sales compliance and regulatory standards alongside Quality Assurance.

What We're Looking For

• Communication: Exceptional active listening and fluent English skills, with the confidence to engage stakeholders at all levels.
• Problem Solvers: A logical, solution‑oriented mindset focused on quality results ("right first time").
• Drive & Resilience: Motivated, adaptable, and eager to thrive in a fast‑paced tech environment.
• Team Players: Collaborative, reliable, and positive with strong organizational skills.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward‑thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, we're the place to do it.

Candidates must be eligible to live and work in the UK.

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

We are an equal‑opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family‑friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work‑life balance and help you thrive.