Customer Engineering Coordinator

Calor Gas Ltd; Warwick; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Engineering Coordinator to enhance service delivery and customer satisfaction. This role involves managing service orders, coordinating with various stakeholders, and ensuring that all tasks meet the highest standards. The ideal candidate will possess strong communication and problem-solving skills and thrive in a fast-paced environment. This innovative firm offers a supportive culture that values diverse perspectives and encourages personal and professional growth. If you're passionate about customer service and looking to make a positive impact, this opportunity is perfect for you.

Benefits

Private medical insurance

25 days annual leave + 8 bank holidays

Cycle to work scheme

Life Assurance of 4x salary

Matched pension contributions of 4.5%

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in a customer service scheduling environment is preferred.

Responsibilities

• Create and manage work orders, ensuring accuracy and efficiency.
• Coordinate with customers and suppliers for timely service delivery.
• Handle customer queries and provide high-quality support.

Skills

Excellent written and verbal communication skills

Strong problem-solving abilities

Exceptional interpersonal skills

Customer-focused mindset

Ability to work effectively in a team

Education

Background in customer service scheduling

Tools

CRM system

Job description

As the leading player in the UK LPG market, things rarely stand still at Calor, where an innovative and best-practice management culture naturally leads to varied and exciting employment opportunities. Find out more about our exciting and varied opportunities.

Customer Engineering Coordinator

Job no: 507762
Work type: Permanent
Location: Warwick
Tachbrook Park, Warwick – Hybrid

Do you thrive on delivering exceptional customer service in a fast-paced environment? We’re seeking a Customer Engineering Coordinator to play a key role in managing service orders, handling gas-related emergencies, and supporting maintenance programs. This role ensures every interaction and task meets the highest standards, following industry and company procedures.

As a key point of contact for customers, suppliers, and internal teams, you’ll be responsible for ensuring seamless coordination, clear communication, and effective problem-solving.

About the role

• Create work orders, ensuring accurate details for labour, equipment, and materials.
• Schedule appointments efficiently and confirm with customers in a timely manner.
• Manage purchase orders and ensure they comply with company policies.
• Coordinate material orders with suppliers and ensure timely delivery to sites.
• Review and resolve aborted or cancelled appointments, ensuring next steps are clearly communicated.
• Monitor and manage work orders through to completion and closure.
• Respond to communications promptly (within 48 hours) or issue holding letters when necessary.
• Handle accounts payable tasks with accuracy and attention to detail.
• Manage customer queries through the CRM system, ensuring timely and effective resolutions.
• Provide high-quality support to internal teams, including engineers, depots, and contractors.
• Promote company services during customer interactions with empathy and professionalism.

About you

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a proactive approach.
• Exceptional interpersonal skills with the ability to remain calm and assertive in challenging situations.
• Ability to work effectively as part of a team with a flexible and adaptable mindset.
• Customer-focused with a tenacious drive to achieve business and team goals.
• Background in a customer service scheduling environment.

What can we offer you…

• Private medical insurance
• 25 days annual leave + 8 bank holidays
• Cycle to work scheme
• Life Assurance of 4x salary
• Matched pension contributions of 4.5% rising to 7.5% after 2 years service

At Calor, we believe in the power of diverse perspectives and unique talents. We understand that candidates may not tick every box on the list, and that's okay! We value individuality, creativity, and the ability to learn and adapt.

If you're passionate about making a positive impact, committed to growth, and bring something special to the table, we encourage you to apply. We believe in unlocking potential and providing opportunities for personal and professional development.

Join us at Calor, where your skills and passion can fuel your career!

Advertised: 12 Mar 2025 GMT Standard Time
Applications close: 19 Mar 2025 GMT Standard Time