Customer Engagement Specialist

Placements24; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid time off

Professional development programs

Flexible hybrid work

Job summary

Placements24 in London is seeking a Customer Engagement Specialist to join their team in East London. This hybrid role offers remote work combined with in-office collaboration to build strong customer relationships and ensure a seamless experience with our client's offerings.

You will engage across channels, support onboarding, product usage, and issue resolution, and work with marketing and sales to drive engagement. Strong communication and CRM proficiency are essential.

Qualifications

• Experience in customer engagement or customer service roles.
• Excellent verbal and written communication.
• Strong interpersonal skills for rapport with customers.
• Proficient with CRM software and digital tools.
• Experience in hybrid work environments preferred.

Responsibilities

• Engage with customers across multiple channels to provide information and support.
• Address customer inquiries, concerns, and feedback in a professional and timely manner.
• Assist customers with onboarding, product usage, and issue resolution.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with marketing and sales teams to support customer engagement initiatives.
• Maintain accurate records of customer interactions and feedback in the CRM system.

Skills

Customer engagement

Communication skills

Interpersonal skills

CRM software

Hybrid work

Problem-solving

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic and proactive Customer Engagement Specialist to join their team in East London . This hybrid role offers the convenience of remote work combined with the benefits of in-office interaction. You will play a key role in building positive relationships with customers, understanding their needs, and ensuring they have a seamless experience with our client's offerings. This position is ideal for someone passionate about customer satisfaction and skilled in communication, contributing to the company's success in the Eastern Cape .

Key Responsibilities

• Engage with customers across multiple channels to provide information and support.
• Address customer inquiries, concerns, and feedback in a professional and timely manner.
• Assist customers with onboarding, product usage, and issue resolution.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with marketing and sales teams to support customer engagement initiatives.
• Maintain accurate records of customer interactions and feedback in the CRM system.

Requirements

• Previous experience in a customer engagement , customer service, or similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency with CRM software and digital communication tools.
• Ability to work effectively in a hybrid model, balancing remote and office-based tasks.
• A proactive, problem-solving attitude and a commitment to customer success.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive health and retirement benefits package.
• Generous paid time off and company holidays.
• Opportunities for professional development and training programs.
• A flexible hybrid work arrangement supporting work-life balance.