Insurance Customer Service Representative

Placements24; Greater London; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental insurance

Paid training and development

Supportive team culture

Job summary

Placements24 is seeking an Insurance Customer Service Representative in East London to be the first point of contact for clients. You will handle inquiries, process service requests, and provide information about policies with empathy and professionalism.

You will use CRM software, maintain accurate records, and thrive in a hybrid work environment that supports flexibility and professional development. Prior insurance service experience is preferred.

Qualifications

• Previous experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to handle stressful situations and remain calm and professional.
• High school diploma or equivalent qualification required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about insurance policies, coverage, and billing.
• Process policy changes, endorsements, and cancellations efficiently.
• Assist customers with claims initiation and provide status updates.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain detailed and accurate customer records in the CRM system.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Customer-centric

Stress management

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a friendly and efficient Insurance Customer Service Representative to join their team in East London . This role is the first point of contact for clients, providing essential support and information regarding their insurance policies. You will handle inquiries, process service requests, and resolve issues with professionalism and empathy, ensuring a positive customer experience. This is an ideal position for an individual with strong communication skills who is passionate about helping others and contributing to the reputation of an insurance provider in the East London area.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about insurance policies, coverage, and billing.
• Process policy changes, endorsements, and cancellations efficiently.
• Assist customers with claims initiation and provide status updates.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain detailed and accurate customer records in the CRM system.

Requirements

• Previous experience in customer service , preferably within the insurance or financial services industry.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to handle stressful situations and remain calm and professional.
• High school diploma or equivalent qualification required.

Benefits

• Competitive hourly wage with potential for performance incentives.
• Medical and dental insurance options.
• Paid training and ongoing professional development opportunities.
• Hybrid work model offering flexibility.
• A positive and supportive team culture.