Customer Engagement Facilitator

Pobl Group; Swansea; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Salary £34,985 per annum

26 days' annual leave + bank holidays

Continuous professional training and开发

Blue Light Card eligibility

Basic DBS check paid for

Mileage paid 55p/mile

Base location Newport or Swansea

Job summary

Pobl Group in the United Kingdom is seeking a Customer Engagement Facilitator to help shape services by capturing customer voices and turning insights into positive change. The role is hybrid with office, home, and community-based work, based in Newport or Swansea.

You will meet customers, support community groups, attend events, and work on engagement projects across communities, with monthly team meetings to align priorities and outcomes.

Qualifications

• Experience delivering customer involvement activities.
• Ability to engage and motivate a diverse range of people.
• Understanding of equality, diversity and inclusion.
• Experience in social housing or customer scrutiny would be advantageous.

Responsibilities

• Meet customers and support community groups.
• Gather feedback and turn insights into service improvements.
• Attend events and support engagement projects.
• Participate in monthly team meetings.

Skills

Customer engagement

Relationship building

Event coordination

Communication

Job description

Are you passionate about giving customers a voice? This is an exciting opportunity to help shape services by ensuring customer feedback, ideas and experiences influence the way we work. As our Customer Engagement Facilitator, you'll empower customers to get involved, make an impact, and help drive positive change across our communities, Based in either our Newport or Swansea office, you'll join our Customer Experience team and work closely with the Customer Engagement Manager to ensure customers' voices help shape our services. This is a hybrid role with a mix of office, home and community-based working. You'll spend time meeting customers, supporting community groups, attending events, and working on engagement projects across our communities. No two days are the same. You'll support customer involvement activities, gather feedback, help run customer groups, and work with colleagues to turn customer insight into positive change. You'll also come together with the wider team for a monthly team meeting. This is a great opportunity for someone who is passionate about customer engagement, building relationships and making a real difference in local communities.

We're looking for someone who is passionate about customer engagement and committed to delivering excellent customer service. You'll have experience of supporting or delivering customer involvement activities and be confident building positive relationships with a wide range of people. You'll be an excellent communicator with the ability to engage, motivate and support customers to have a genuine voice in shaping services. Experience of working collaboratively, managing multiple priorities, and adapting your approach to meet the needs of different customer groups is essential. A good understanding of customer involvement methods, equality, diversity and inclusion, and the importance of listening to and acting on customer feedback will help you succeed in this role. Experience within social housing and knowledge of customer scrutiny or co-regulation would be advantageous.

This is a 37-hour per week permanent role with a competitive salary and a great package designed to support you at work and beyond.

• £34,985 per annum
• 26 days' annual leave plus bank holidays, rising to 31 days with an extra day for each completed year of service
• Continuous professional training and development
• Blue Light Card eligibility, giving discounts at thousands of retailers and brands
• Basic DBS check required for this role, which we'll arrange and pay for
• Mileage paid at 55p per mile for business travel
• You'll need to be a driver with access to a vehicle to travel between locations as required
• Your base location will be either our Newport or Swansea office

To explore the full range of benefits, perks and rewards, visit: Careers - Codi