Customer Engagement Facilitator

Codi Group; Newport; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Salary £34,985 per annum

Leave entitlement 26 days + bh rising

Training and development

Blue Light Card eligibility

DBS check provided

Mileage reimbursement 55p/mile

Vehicle required to travel between C.}

Job summary

Codi Group in Wales is seeking a Customer Engagement Facilitator to empower customers to shape services. Based in Newport or Swansea, this hybrid role combines office, home and community work with the Customer Experience team.

You’ll gather feedback, run customer groups, and translate insights into positive change. A 37-hour week, competitive salary (£34,985) and benefits are on offer, plus DBS clearance and a driver with access to a vehicle to travel between locations.

Qualifications

• Passionate about customer engagement and committed to delivering excellent customer service.
• Excellent communication skills and the ability to engage, motivate and support customers to have a genuine voice.
• Experience in building positive relationships with diverse groups and working collaboratively.
• Understanding of customer involvement methods, equality, diversity and inclusion, and listening to feedback.

Responsibilities

• Support customer involvement activities and gather feedback.
• Help run customer groups and work with colleagues to turn insights into positive change.
• Attend events and engage with community groups to collect customer input.
• Coordinate with the wider team for monthly meetings and ensure voices influence services.

Skills

Customer engagement

Customer service

Communication

Relationship building

Stakeholder engagement

Job description

As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

Are you passionate about giving customers a voice? This is an exciting opportunity to help shape services by ensuring customer feedback, ideas and experiences influence the way we work. As our Customer Engagement Facilitator, you'll empower customers to get involved, make an impact, and help drive positive change across our communities

Based in either our Newport or Swansea office, you'll join our Customer Experience team and work closely with the Customer Engagement Manager to ensure customers' voices help shape our services.

This is a hybrid role with a mix of office, home and community-based working. You'll spend time meeting customers, supporting community groups, attending events, and working on engagement projects across our communities.

No two days are the same. You'll support customer involvement activities, gather feedback, help run customer groups, and work with colleagues to turn customer insight into positive change. You'll also come together with the wider team for a monthly team meeting.

This is a great opportunity for someone who is passionate about customer engagement, building relationships and making a real difference in local communities.

Skills and Experience Needed

We're looking for someone who is passionate about customer engagement and committed to delivering excellent customer service. You'll have experience of supporting or delivering customer involvement activities and be confident building positive relationships with a wide range of people. You'll be an excellent communicator with the ability to engage, motivate and support customers to have a genuine voice in shaping services. Experience of working collaboratively, managing multiple priorities, and adapting your approach to meet the needs of different customer groups is essential. A good understanding of customer involvement methods, equality, diversity and inclusion, and the importance of listening to and acting on customer feedback will help you succeed in this role. Experience within social housing and knowledge of customer scrutiny or co-regulation would be advantageous.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

Perks, Benefits and a glimpse into our Codi world

This is a 37-hour per week permanent role with a competitive salary and a great package designed to support you at work and beyond.

• £34,985 per annum
• 26 days' annual leave plus bank holidays, rising to 31 days with an extra day for each completed year of service
• Continuous professional training and development
• Blue Light Card eligibility, giving discounts at thousands of retailers and brands
• Basic DBS check required for this role, which we'll arrange and pay for
• Mileage paid at 55p per mile for business travel
• You’ll need to be a driver with access to a vehicle to travel between locations as required
• Your base location will be either our Newport or Swansea office

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262

Interviews are planned for Tuesday 27th October in our Newport office.