Sales Support Administrator

Impression Recruitment; Knaresborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Impression Recruitment Ltd. in Knaresborough is seeking a Sales Support Administrator. You will manage customer applications from approval to completion, coordinating with clients and third parties to progress cases efficiently.

The role focuses on maintaining CRM records, providing updates, and driving timely, high-quality service. The position offers a structured environment, with opportunities for career progression and a competitive package, including an achievable commission.

Qualifications

• Experience in administration or customer service is required.
• Strong organisational and communication skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail is necessary.
• Positive, proactive and team-focused approach is valued.
• Confident using IT systems and CRM platforms.

Responsibilities

• Manage customer applications from approval through to completion.
• Coordinate with customers and third parties to progress cases efficiently.
• Identify and resolve issues or delays that may impact timelines.
• Maintain accurate records within CRM and case management systems.
• Provide clear and consistent updates to customers throughout the process.
• Support efforts to improve turnaround times and operational efficiency.
• Handle inbound enquiries when required, delivering a high standard of service.

Skills

Administration experience

Customer service

Organisational skills

Communication skills

Multitasking

Attention to detail

Team player

CRM platforms

Tools

CRM platforms

Job description

Job Title: Sales Support Administrator
Location: Knaresborough
Salary: £25,000 - £35,000 per annum OTE
Hours: Monday - Friday, 8:45 am - 5:30 pm
We are supporting a fast paced, customer focused organisation seeking a highly organised Sales Support Administrator.
This is a key operational role working within a structured, prestigious environment, ensuring customer applications move smoothly from approval through to completion. You will play an important part in maintaining efficient workflows, resolving issues and delivering a seamless end to end customer experience.

Key Responsibilities Of Sales Support Administrator

• Manage customer applications from approval through to completion
• Coordinate with customers and third parties to progress cases efficiently
• Identify and resolve issues or delays that may impact timelines
• Maintain accurate records within CRM and case management systems
• Provide clear and consistent updates to customers throughout the process
• Support efforts to improve turnaround times and operational efficiency
• Handle inbound enquiries when required, delivering a high standard of service

Skills & Experience

• Previous administration or customer service experience
• Strong organisational and communication skills
• Able to manage multiple priorities in a fast paced environment
• Excellent attention to detail
• Positive, proactive and team focused approach
• Confident using IT systems and CRM platforms

In return, you could earn up to £35,000 per annum through achievable commission, alongside an excellent benefits package. This is a fantastic opportunity to join a successful business with a supportive team, where you will benefit from ongoing training and development, strong earning potential and genuine opportunities for career progression.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.