Customer Enablement Consultant (Pre-sales, Onboarding & Training)

Re-Leased Software Company Ltd; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading SaaS provider in London seeks a passionate individual for a role focused on customer onboarding and training. You will deliver engaging training sessions, manage onboarding projects, and provide solutions tailored to customer needs. The ideal candidate has 2+ years of experience, strong communication skills, and a background in PropTech. Join a dynamic team with remote work flexibility.

Benefits

Remote work flexibility

Opportunity for career growth

Engaging work culture

Qualifications

• 2+ years in a training, onboarding, implementation, presales, or enablement role (ideally SaaS).
• Background in PropTech or commercial real estate.
• Track record of delivering both virtual and live training sessions.

Responsibilities

• Deliver engaging training to end users and execs.
• Run smooth onboarding projects from kick-off to handover.
• Translate customer needs into system configurations.

Skills

Communication skills

Project management

Problem-solving

Technical presentation

Consultative style

Tools

Salesforce

MS Teams

Job description

London

Your Role

Youll be the face of Re-Leased for new customers guiding them from initial onboarding through to confident daily use of the platform. Youll also partner closely with our Sales team to demonstrate the value of our software to prospective clients. Every week will look different, but youll focus on four key areas:

Training & Education

• Deliver engaging, jargon-free training to end users and execs virtually or in-person
• Design and adapt training content for different roles (e.g. property managers, finance teams)
• Create clear, practical guides, videos, and self-paced content that scales
• Collect feedback and evolve our learning approach

Customer Onboarding

• Run smooth onboarding projects from kick-off to handover
• Understand each customers business and tailor their setup for long-term success
• Troubleshoot early-stage challenges and act as a trusted advisor
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track

Solution Design

• Translate customer needs into practical system configurations
• Work with our product experts to find the best-fit workflows and features
• Redefine customer processes to align with product features
• Partner with the Sales team to deliver compelling, consultative product demos
• Help prospective customers visualise how Re-Leased fits into their business
• Provide technical guidance during the sales process

Youll thrive in this role if youre:

• A confident communicator who can simplify the complex
• Consultative in style you ask smart questions and love solving problems
• Organised and calm under pressure, especially when juggling multiple projects
• Naturally curious about technology and how people use it
• Energised by interacting with people online, on-site, and across cultures
• Comfortable presenting to both technical users and C-level stakeholders

Your experience

• 2+ years in a training, onboarding, implementation, presales, or enablement role (ideally SaaS)
• Background in PropTech or commercial real estate (property ops, accounting, etc.)
• Track record of delivering both virtual and live training sessions
• Experience managing customer-facing projects
• Skilled at giving product demos and guiding customers through solutions
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms

Our culture

Our culture is very important to us too, and we strongly believe in living out our core values:

• People First: One team globally; our people and customers always come first.
• Find a Way: Like a river, we find a way around all obstacles
• Win or Learn: Our journey for improvement never ends; enjoy the ride!
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds.

Why Join Re-Leased?

This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, successful global story and the chance to become part of an award winning team and grow your own career with us. Remote work flexibility from anywhere in the UK or join our London office!

To express an interest please submit your details and tell us your story!