Customer-Driven Sales Support Coordinator

Tate; Basingstoke; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Family-run environment

Varied role

Career progression

Job summary

Tate is a friendly, family-run business in a rural UK location seeking a Sales Support Coordinator to provide administrative, operational and relationship support to customers and the wider team. This role blends sales administration, order processing, customer service and aftercare, with a focus on delivering a first-class customer journey and identifying opportunities to introduce additional products.

The ideal candidate is customer-focused, organised and comfortable using Microsoft Office and

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• A positive, friendly and professional approach.
• Great attention to detail.
• Confidence using Microsoft Office and CRM systems.
• The ability to multitask and prioritise workloads.
• A proactive attitude and willingness to help wherever needed.
• A genuine commitment to delivering exceptional customer experiences.

Responsibilities

• Providing administrative support to the sales and marketing functions.
• Acting as a key point of contact for customers, handling enquiries and maintaining strong relationships.
• Processing quotations, orders and customer documentation accurately and efficiently.
• Maintaining customer records and updating systems.
• Following up with customers to ensure satisfaction and provide ongoing support.
• Building long-term relationships through exceptional customer service and account aftercare.
• Identifying opportunities to introduce additional products and services that could benefit existing customers.
• Coordinating customer reviews, follow-up calls and account activity.
• Working closely with colleagues to ensure a seamless customer experience.
• Producing reports, supporting marketing activity and assisting with general business administration.

Skills

Customer service

Sales support

Account management support

Relationship management

Office administration

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

Tate is a friendly, family-run business in a rural UK location seeking a Sales Support Coordinator to provide administrative, operational and relationship support to customers and the wider team. This role blends sales administration, order processing, customer service and aftercare, with a focus on delivering a first-class customer journey and identifying opportunities to introduce additional products.

The ideal candidate is customer-focused, organised and comfortable using Microsoft Office and