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Tate; Basingstoke; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Family-run environment

Varied role

Career progression

Job summary

Tate is a friendly, family-run business in a rural UK location seeking a Sales Support Coordinator to provide administrative, operational and relationship support to customers and the wider team. This role blends sales administration, order processing, customer service and aftercare, with a focus on delivering a first-class customer journey and identifying opportunities to introduce additional products.

The ideal candidate is customer-focused, organised and comfortable using Microsoft Office and

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• A positive, friendly and professional approach.
• Great attention to detail.
• Confidence using Microsoft Office and CRM systems.
• The ability to multitask and prioritise workloads.
• A proactive attitude and willingness to help wherever needed.
• A genuine commitment to delivering exceptional customer experiences.

Responsibilities

• Providing administrative support to the sales and marketing functions.
• Acting as a key point of contact for customers, handling enquiries and maintaining strong relationships.
• Processing quotations, orders and customer documentation accurately and efficiently.
• Maintaining customer records and updating systems.
• Following up with customers to ensure satisfaction and provide ongoing support.
• Building long-term relationships through exceptional customer service and account aftercare.
• Identifying opportunities to introduce additional products and services that could benefit existing customers.
• Coordinating customer reviews, follow-up calls and account activity.
• Working closely with colleagues to ensure a seamless customer experience.
• Producing reports, supporting marketing activity and assisting with general business administration.

Skills

Customer service

Sales support

Account management support

Relationship management

Office administration

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

We are supporting a friendly, family-run business where the client experience, teamwork and strong relationships are at the heart of everything they do.

As a close-knit team, they pride themselves on providing a personal, professional service to their customers and creating a supportive working environment where everyone's contribution matters.

If you're looking for a position where you'll be valued, trusted and become part of a genuine team, we'd love to hear from you.

The Opportunity

We are seeking an organised and customer-focused Sales Support Coordinator to provide administrative, operational and relationship support to both our customers and wider team.

This role combines sales administration, sales and account support, customer service and client aftercare. You will play a key part in ensuring a smooth customer experience, supporting existing relationships and helping identify opportunities to introduce additional products and services where appropriate.

This is not a hard sales role. Instead, we're looking for someone who enjoys building rapport with customers, providing outstanding support and delivering a first-class experience at every stage of the customer journey.

Key Responsibilities

• Providing administrative support to the sales and marketing functions.
• Acting as a key point of contact for customers, handling enquiries and maintaining strong relationships.
• Processing quotations, orders and customer documentation accurately and efficiently.
• Maintaining customer records and updating systems.
• Following up with customers to ensure satisfaction and provide ongoing support.
• Building long-term relationships through exceptional customer service and account aftercare.
• Identifying opportunities to introduce additional products and services that could benefit existing customers.
• Coordinating customer reviews, follow-up calls and account activity.
• Working closely with colleagues to ensure a seamless customer experience.
• Producing reports, supporting marketing activity and assisting with general business administration.

About You

We're looking for someone who enjoys working with people, takes pride in delivering excellent service and thrives in a varied role.

You'll ideally have experience within:

• Sales and client support
• Account Management Support
• Customer Service
• Client Relationship Management
• Office Administration
• Business Support

You'll also bring:

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• A positive, friendly and professional approach.
• Great attention to detail.
• Confidence using Microsoft Office and CRM systems.
• The ability to multitask and prioritise workloads.
• A proactive attitude and willingness to help wherever needed.
• A genuine commitment to delivering exceptional customer experiences.

As a small family-run business, everyone supports each other and no task is considered beneath anyone.

Whilst your primary focus will be supporting customers and sales activity, we're looking for someone who embraces being part of a team and is happy to get involved in the day-to-day running of the business.

This may include:

• Welcoming customers face to face
• Preparing refreshments for customers and colleagues.
• Keeping showroom displays tidy, presentable and inviting.
• Assisting with general office administration.
• Helping maintain a professional, friendly and welcoming environment.
• Undertaking a variety of tasks that contribute to the smooth running of the business.

We value team players who understand that everyone mucks in to support each other and our customers.

What Success Looks Like

• Success in this role is measured through:
• Exceptional customer service
• Strong customer retention and satisfaction
• Accurate and efficient sales administration
• Building trusted customer relationships
• Supporting account growth through excellent aftercare
• Contributing positively to the wider team and business

What is on Offer

• Supportive and welcoming family-run business environment.
• Varied and interesting role with no two days the same
• Opportunities to contribute ideas and make a genuine impact.
• Long-term career prospects within a growing business.
• A friendly team culture where your efforts are recognised and appreciated.

If you enjoy customer service, relationship building, administration and being part of a supportive team that genuinely works together, we'd love to hear from you.

Join a business where great customer experiences, teamwork and a positive attitude are valued just as highly as skills and experience. This is a full-time office-based role. You will also need your own transport due to the rural location.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.