Customer-Driven Hire Controller & Admin

Elavation Platforms & Training; Silverstone; On-site; GBP 24,000 - 32,000; Full time

Job summary

Elavation Platforms & Training in Silverstone is seeking a Hire Controller to deliver excellent service to customers from enquiry through post-hire feedback. You will handle calls, emails, and website requests, build relationships with regular clients, and use initiative to ensure the best customer experience.

The role focuses on swift enquiry resolution, order management, and coordinating transport, with a strong emphasis on communication and prompt problem-solving for a busy operations team.

Qualifications

• Experience in customer service preferred.
• Excellent communication skills are essential.
• Ability to thrive in a busy environment.
• Experience with orders and quotations is a plus.

Responsibilities

• Liaising with new and existing clients on new business.
• Receiving incoming calls and handling enquiries.
• Raising quotations, dealing with orders, and transport planning.
• Liaising with the service team to report any breakdowns.
• Ensuring drivers are directed promptly and effectively.
• Communicating clearly with customers to exceed expectations.

Skills

Customer service

Communication skills

Telephone support

Email support

Order processing

Relationship building

Job description

Elavation Platforms & Training in Silverstone is seeking a Hire Controller to deliver excellent service to customers from enquiry through post-hire feedback. You will handle calls, emails, and website requests, build relationships with regular clients, and use initiative to ensure the best customer experience.

The role focuses on swift enquiry resolution, order management, and coordinating transport, with a strong emphasis on communication and prompt problem-solving for a busy operations team.