HIRE CONTROLLER / ADMINISTRATOR

Elavation Platforms & Training; Silverstone; On-site; GBP 24,000 - 32,000; Full time

Job summary

Elavation Platforms & Training in Silverstone is seeking a Hire Controller to deliver excellent service to customers from enquiry through post-hire feedback. You will handle calls, emails, and website requests, build relationships with regular clients, and use initiative to ensure the best customer experience.

The role focuses on swift enquiry resolution, order management, and coordinating transport, with a strong emphasis on communication and prompt problem-solving for a busy operations team.

Qualifications

• Experience in customer service preferred.
• Excellent communication skills are essential.
• Ability to thrive in a busy environment.
• Experience with orders and quotations is a plus.

Responsibilities

• Liaising with new and existing clients on new business.
• Receiving incoming calls and handling enquiries.
• Raising quotations, dealing with orders, and transport planning.
• Liaising with the service team to report any breakdowns.
• Ensuring drivers are directed promptly and effectively.
• Communicating clearly with customers to exceed expectations.

Skills

Customer service

Communication skills

Telephone support

Email support

Order processing

Relationship building

Job description

Silverstone

We’re looking for Hire Controllers with great customer service skills who thrive in a busy operational environment. In the role of Hire Controller, you’ll be responsible for delivering an excellent service to new and existing customers. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback. Building relationships with regular customers, you’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Striving to exceed our customers’ expectations and ensuring you deal with enquiries/issues promptly and satisfactorily.

The Main Responsibilities Of The Role Include

• Liaising with new and existing clients on new business
• Receiving incoming calls
• Raising quotations, dealing with orders, and transport planning
• Liaising with the service team to report any breakdowns
• Ensuring that drivers are promptly dealt with or directed appropriately
• Exceptional communication skills, you’ll have the ability to engage and build relationships with both external and internal customers.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience but not essential for the right candidate.