Client Development Executive - Clinical Services

ID Medical; Milton Keynes; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

ID Medical is seeking a Client Development Executive to support the Head of Client Development and drive NHS insourcing and outsourcing opportunities across the UK. The role sits in the Clinical Services commercial team and focuses on identifying opportunities, researching stakeholders and developing proposals that shorten NHS waiting times and improve patient outcomes.

The position offers hybrid working with occasional MK office presence, a salary of £30,000-£35,000 per annum, and opportunities

Qualifications

• Excellent communication skills, both written and verbal.
• Confident speaking with senior stakeholders by telephone.
• Highly organised with excellent attention to detail.
• Strong research and analytical skills.
• Commercial acumen
• IT literate with experience using Microsoft Office.

Responsibilities

• Support the Head of Client Development in identifying, developing and progressing new NHS commercial opportunities through market research, competitor analysis and monitoring NHS waiting list initiatives, funding and policy changes.
• Research NHS organisations and identify key decision-makers and stakeholders using publicly available information, NHS publications and industry sources.
• Proactively generate qualified meetings and introductions through outbound calls, networking, conferences, marketing campaigns and other business development activity.
• Support the preparation of proposals, commercials, presentations and bid responses, including follow-up activity with prospective clients.
• Maintain accurate CRM records and ensure robust tracking of all business development and sales activity.
• Work closely with the wider Business Development team to develop commercial knowledge and progressively take ownership of opportunities and your own pipeline.
• Collaborate with Operations, Clinical Leads and Service Delivery teams to understand service capabilities and ensure proposed solutions can be delivered safely and effectively.
• Contribute ideas to improve business development processes and commercial activity, while consistently demonstrating ID Medical values in all client interactions.

Skills

Communication skills

Stakeholder management

Organisational skills

Research skills

Analytical skills

Commercial acumen

MS Office

CRM systems

IT literate

Tools

MS Office

CRM systems

Job description

Client Development Executive - Clinical Services

Location: Hybrid with occasional requirement to work from MK office

Salary: £30,000-£35,000 per Annum

Reports to: Head of Client Development

Employment Type: Full-Time, Permanent

About Us

An award-winning, multi-discipline global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We have access to the widest range of roles across the UK, with dedicated, Specialist Recruitment Advisors helping Doctors, Nurses and Allied Healthcare Professionals find their ideal roles.

For Healthcare Organisations, we help to bridge the gap between supply and demand, with a range of services to help deliver agile, cost effective and sustainable Workforce Solutions to improve patient care and outcomes. Over 95% of NHS trusts rely on ID Medical for healthcare workforce solutions.

About the Role

We are seeking an ambitious Client Development professional to support the Head of Client Development and wider Business Development team in identifying, developing and securing new NHS insourcing and outsourcing opportunities across the UK.

Working as part of the Clinical Services commercial team, the postholder will proactively research NHS organisations, identify key stakeholders and generate new business opportunities through outbound activity, market intelligence and relationship building. The role will support the development of proposals and commercial opportunities that help NHS organisations reduce waiting times and improve patient outcomes.

The role acts as a key link between NHS stakeholders, commercial leadership and the wider clinical and operational teams, providing exposure to the full commercial lifecycle from opportunity identification and proposal development through to contract award and mobilisation. With structured training, coaching and mentoring, the postholder will develop their own pipeline of opportunities and progress towards managing NHS accounts and commercial opportunities.

Key Responsibilities

• Support the Head of Client Development in identifying, developing and progressing new NHS commercial opportunities through market research, competitor analysis and monitoring NHS waiting list initiatives, funding and policy changes.
• Research NHS organisations and identify key decision-makers and stakeholders using publicly available information, NHS publications and industry sources.
• Proactively generate qualified meetings and introductions through outbound calls, networking, conferences, marketing campaigns and other business development activity.
• Support the preparation of proposals, commercials, presentations and bid responses, including follow-up activity with prospective clients.
• Maintain accurate CRM records and ensure robust tracking of all business development and sales activity.
• Work closely with the wider Business Development team to develop commercial knowledge and progressively take ownership of opportunities and your own pipeline.
• Collaborate with Operations, Clinical Leads and Service Delivery teams to understand service capabilities and ensure proposed solutions can be delivered safely and effectively.
• Contribute ideas to improve business development processes and commercial activity, while consistently demonstrating ID Medical values in all client interactions.

Outcomes, Targets & KPIs

• Minimum outbound calls per week
• Qualified NHS contacts added to CRM
• Meetings booked
• Introductory proposals sent
• CRM accuracy maintained at 100%
• Leads followed up within agreed SLA 24 hours

Background & Qualifications

Required

• Excellent communication skills, both written and verbal.
• Confident speaking with senior stakeholders by telephone.
• Highly organised with excellent attention to detail.
• Strong research and analytical skills.
• Commercial accumen
• IT literate with experience using Microsoft Office.

Desired

• Previous experience in sales, recruitment, customer service or business development.
• Experience working within healthcare or the NHS.
• Experience using CRM systems.

Learning & Development

• To continuously develop skills and expertise in line with the role requirements

ID Medical is an equal opportunities employer.