Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support Function. The ideal candidate should possess strong technical troubleshooting skills and a background in supporting Office 365, along with excellent communication abilities. Join this dynamic team and contribute to improving customer satisfaction by resolving technical challenges effectively.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Strong knowledge of Office 365 technology.
• Relevant Microsoft Technology Certifications preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in communities with peer delivery roles.
• Identify potential product defects and escalate when necessary.

Skills

Communication

Problem-solving

Troubleshooting

Interpersonal

Networking

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Office 365

Office core applications (Word, Excel, PowerPoint)

Job description

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Client:

Experis UK

Location:

Woking, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional proficiency through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology, setup, and deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with platforms such as Windows, SharePoint, OneDrive, and third-party networks.
• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.) - preferred.
• Object-oriented programming experience - preferred.
• Technical literacy and hands-on experience.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in technical consulting or IT roles is preferred.