Customer Delivery Driver/Picker

Apetito; Crook; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading meal delivery company in the UK is looking for a dedicated individual to deliver frozen meals and provide exceptional service. Responsibilities include timely meal delivery, order picking, and app updates. Candidates must have customer service experience and a UK driving licence. The role offers a competitive salary starting at £12.60 per hour, holiday benefits, and a commitment to ethical practices in food delivery.

Benefits

Discretionary annual bonus scheme

33 days holiday per year including bank holidays

Pension scheme with employer matched contributions

Life assurance scheme

Employee benefits through Perkbox

Qualifications

• Experience within a customer service‑based role is required.
• Must have held a UK manual driving licence for at least 2 years.
• Basic computer literacy including use of phone apps is necessary.

Responsibilities

• Deliver frozen meals to customers in a timely manner.
• Pick orders within the coldstore.
• Use company app to update customer deliveries.

Skills

Customer service experience

Full UK Manual Driving Licence

Basic computer literacy

Work stability

Basic secondary education

Education

Basic secondary education

Job description

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the coldstore
• Using our app to update customers deliveries
• Delivering exceptional customer service at all times
• Undertake pre‑shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required
• Reporting health and safety, stock quality and mechanical issues
• Assist the team if another member of the team is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Qualifications & Experience

• Experience within a customer service‑based role
• Full UK Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education

Desirable

• Experience of multi‑drop delivery role
• Experience within a care‑based role
• Warehouse experience
• Health & Safety awareness

Personal Qualities

• Friendly, approachable and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping

Other Requirements

• You must have held a UK manual driving licence for at least 2 years.
• All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.

About the Company

Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service.

As a family‑owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well‑being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches

Benefits

• £12.60 per hour (£13.05 per hour from 1st January 2026) + bonus + company benefits.
• Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
• Competitive salary - accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• Access to employee benefits including Perkbox with salary sacrifice options and retail discounts

Immigration & Sponsorship

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.