Customer Delivery Driver — Flexible Part-Time

John Lewis Partnership; Worcester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible working

Job summary

John Lewis Partnership is hiring a Customer Delivery Driver in Worcester. This role is active and customer-facing, combining Waitrose product knowledge with partner-led service. You’ll drive modern delivery vehicles, perform safety checks, and support the shop when not on the road.

The job requires 18+, a full UK manual driving licence (B) with up to six points, and strong customer service. Flexible hours and DBS checks may apply; the aim is reliable, friendly delivery to our customers.

Qualifications

• Be 18 or older for this role.
• Hold a full UK manual car driving licence (category B) with up to 6 penalty points.
• Excellent people skills and a friendly customer service approach.
• Able to perform physical tasks including lifting and stair climbing.

Responsibilities

• Be a friendly face for the Waitrose brand whilst on the road and deliver great customer service.
• Chat with customers about order changes and sort out refunds quickly if needed.
• Handle products with care and ensure safe shelf delivery and handling.
• Explain substitutions clearly and avoid extra charges for substituted items.
• Assist customers with groceries and build trusting relationships.
• Familiarise yourself with the delivery route for the day.
• Carry out full safety checks on the van and comply with safety rules.
• Assist the wider CFC team with warehouse tasks when off the road.

Skills

People skills

Customer service

Friendly approach

Age 18+

Tools

UK manual car driving licence (B)

Job description

John Lewis Partnership is hiring a Customer Delivery Driver in Worcester. This role is active and customer-facing, combining Waitrose product knowledge with partner-led service. You’ll drive modern delivery vehicles, perform safety checks, and support the shop when not on the road.

The job requires 18+, a full UK manual driving licence (B) with up to six points, and strong customer service. Flexible hours and DBS checks may apply; the aim is reliable, friendly delivery to our customers.