Customer Delivery Driver — Flexible Hours & Friendly Service

John Lewis Partnership; Scotland; Remote; GBP 15,000 - 19,000; Part time

Job summary

John Lewis Partnership is hiring as a Customer Delivery Driver for Waitrose stores. The role focuses on delivering quality groceries, providing excellent customer service, and maintaining high standards of vehicle safety and presentation.

You will start in-store and then drive to customers' homes, managing substitutions, refunds, and building lasting relationships with shoppers. Flexible, part-time hours across seven days are available, with emphasis on safety and teamwork.

Qualifications

• Must be 18 or older.
• Full, valid UK manual car driving licence (B-category) with no more than 6 penalty points.
• Excellent people skills and friendly customer service.
• Prepared for physical work including lifting crates, stairs and moving up to 18kg.
• Experience driving for work or knowledge of refrigerated vans is a plus.

Responsibilities

• Start in store and then deliver to customers in a safe, friendly manner.
• Be the friendly Waitrose face on the road and provide great customer service.
• Discuss substitutions or short-dated items and arrange refunds where needed.
• Handle products with care and ensure substitutions are not charged extra.
• Build trustful relationships with customers while assisting with groceries.
• Familiarise yourself with the delivery route for the day.
• Ensure van safety checks are completed and road-ready.
• Assist the wider CFC team with warehouse tasks when off the road.

Skills

Customer service

Driving licence

People skills

Physical fitness

Job description

John Lewis Partnership is hiring as a Customer Delivery Driver for Waitrose stores. The role focuses on delivering quality groceries, providing excellent customer service, and maintaining high standards of vehicle safety and presentation.

You will start in-store and then drive to customers' homes, managing substitutions, refunds, and building lasting relationships with shoppers. Flexible, part-time hours across seven days are available, with emphasis on safety and teamwork.