Customer Delivery Driver

Tesco Retail; York and North Yorkshire; On-site; GBP 19,000 - 22,000; Full time

Job summary

Tesco is seeking Customer Delivery Drivers to meet customers in their homes across the region. This role combines driving with friendly, flexible service as you handle orders and ensure items arrive in perfect condition.

You’ll be independent most of the day, with support from your team back at base. A valid UK driving licence and good time management are essential, and shifts may include early mornings or evenings.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months, with no more than 3 penalty points.
• Deliver customer orders with a friendly, professional approach.

Responsibilities

• Keep van, trays, and work area clean and organised for quality delivery.
• Load the van safely and perform pre-delivery checks.
• Explain order changes to customers and handle refunds when needed.
• Carefully handle products and maintain customer trust and satisfaction.
• Deliver within the customer’s time slot and provide warm, doorstep service.
• Build strong relationships with colleagues and stay flexible on routing.

Skills

Customer service

Driving

Time management

Communication

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We offer a minimum of 16 guaranteed hours a week, with options from 12 hours if you prefer. Your shifts will be scheduled within the availability windows shown, and you’ll get at least 3 weeks’ notice. If your availability is close to what we need, we still encourage you to apply.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer,

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here