Customer Data Analyst: Turn Data into Growth

Matalan; Knowsley; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

20% staff discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Retail Rewards platform

Pension Scheme

Career development

Job summary

Matalan is seeking a Customer Data Analyst in the United Kingdom to transform data into actionable insights that impact business decisions across Customer, Ecommerce and Marketing. You will own end-to-end projects, work with semi-structured data, and build scalable dashboards to inform strategies and campaigns.

You’ll apply analytical thinking, SQL expertise, and data storytelling to influence outcomes, working independently yet collaborating with stakeholders to drive commercial impact.

Qualifications

• Strong SQL skills and experience writing complex queries in a commercial environment.
• Solid understanding of analytics, testing and statistical methods.
• Experience translating data into clear, engaging insights using tools like Power BI.
• Ability to communicate complex findings in a simple, compelling way.
• Experience working with semi-structured data, ideally in a retail or B2C environment.
• A proactive approach to problem solving, with a focus on quality and accuracy.
• Strong stakeholder management skills, with the ability to build trust and influence.
• A natural curiosity and desire to understand the “why” behind the data.
• A mindset of continuous improvement, always looking to develop and add more value.

Responsibilities

• Owning and delivering analysis that goes beyond reporting to provide clear, actionable “so what” insights
• Writing efficient, scalable SQL to unlock value from complex datasets
• Applying structured analytical thinking to solve problems with minimal direction
• Designing and building intuitive Power BI dashboards that bring data to life for stakeholders
• Using testing and measurement techniques to evaluate performance and optimise campaigns
• Ensuring data accuracy by understanding and managing data lineage end-to-end
• Identifying data challenges and proactively improving data quality and reliability
• Creating clear, accessible documentation so work can be easily reused and scaled
• Partnering with Ecommerce and Marketing stakeholders to support decision making and performance

Skills

SQL proficiency

Analytical thinking

Data storytelling

Semi-structured data

Retail domain knowledge

Stakeholder communication

Tools

Power BI

Job description

Matalan is seeking a Customer Data Analyst in the United Kingdom to transform data into actionable insights that impact business decisions across Customer, Ecommerce and Marketing. You will own end-to-end projects, work with semi-structured data, and build scalable dashboards to inform strategies and campaigns.

You’ll apply analytical thinking, SQL expertise, and data storytelling to influence outcomes, working independently yet collaborating with stakeholders to drive commercial impact.