Customer Coordinator

Advo Health; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working opportunities

Job summary

Advo Health is seeking a Customer Coordinator to join our government health assessments team on a permanent, full-time basis. You will be the first point of contact for claimants at the Assessment Centre, delivering a positive first impression and guiding them through the assessment journey.

The role supports claimants and healthcare professionals to ensure smooth assessment days, in a caring environment with hybrid working opportunities.

Qualifications

• Strong customer service skills and a caring approach.
• Experience in reception or front-desk roles is desirable.
• Good communication with claimants, healthcare professionals and team members.

Responsibilities

• Oversee day-to-day running of the Assessment Centre reception.
• Conduct courtesy calls with claimants ahead of appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records and reschedule appointments.
• Advise healthcare professionals and management on claimant needs.
• Prepare and maintain assessment rooms and equipment.
• Maintain a clean, welcoming, professional workspace.
• Escalate accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites and support general admin duties.
• Build strong relationships with claimants, healthcare professionals and the team.

Skills

Customer service

Communication

Organisation

Tools

In-house computer systems

Job description

At Advo Health, we're the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we're proud that more than 95% of people say they had a positive assessment experience with us.

About the role

We're looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process.

You'll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you'll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve.

This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.

What you'll be doing

As a Customer Coordinator, you'll:

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records accurately and reschedule appointments when needed.
• Advise healthcare professionals and management teams of additional claimant needs.
• Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
• Maintain a clean and professional workspace that creates a welcoming environment.
• Escalate any accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support general administrative duties.
• Build strong relationships with claimants, healthcare professionals, and the wider team.

Benefits & Culture

We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include flexible working opportunities and more