Customer Coordinator

Advo Health; Canterbury; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Job summary

Advo Health is seeking a Customer Coordinator to join our team on a permanent, full-time basis. You will be the first point of contact for claimants attending disability assessments, ensuring a positive journey throughout the process.

Based in Canterbury with occasional travel to Chatham and hybrid working options, the role focuses on delivering a welcoming, supportive experience for claimants and coordinating with healthcare professionals to run efficient assessment days.

Qualifications

• Strong customer service skills.
• Experience in reception/administrative duties.
• Comfortable with form completion and expense claims.

Responsibilities

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records and reschedule appointments.
• Advise healthcare professionals and management on claimant needs.
• Prepare and maintain assessment rooms and equipment.
• Maintain a clean and professional workspace.
• Escalate any accidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support admin duties.
• Build strong relationships with claimants, healthcare professionals and the wider team.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.

About the role

We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process.

You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve.

This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.

This job is based in Canterbury, but with occasional travel to Chatham.

What you’ll be doing

As a Customer Coordinator, you’ll:

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records accurately and reschedule appointments when needed.
• Advise healthcare professionals and management teams of additional claimant needs.
• Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
• Maintain a clean and professional workspace that creates a welcoming environment.
• Escalate any accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support general administrative duties.
• Build strong relationships with claimants, healthcare professionals, and the wider team.

Benefits & Culture

We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include flexible working opportunities and more