Housing Admin & Customer Care Specialist - Agile Working

Caerphilly County Borough Council; Hengoed; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Agile working

Staff discounts

Job summary

Caerphilly Homes is seeking an Administrative Officer to provide efficient, customer-focused administrative, technical and financial support across housing services in Caerphilly. You will be the first point of contact, handling enquiries and supporting vulnerable customers, processing applications and referrals, and liaising with partners and contractors.

The role requires strong IT, communication and organisational skills, with accuracy and the ability to manage competing priorities.

Qualifications

• Excellent interpersonal skills, communicating effectively with customers and colleagues.
• Experience providing administrative support, including data entry and file management.
• A relevant Level 2 qualification/s on the CQFW for Wales (e.g., NVQ2 Administration, GCSEs).

Responsibilities

• Provide administrative, technical and financial support across housing services.
• Act as first point of contact, respond to enquiries and support customers who may be vulnerable.
• Process applications and referrals, liaise with colleagues, contractors and partner organisations.
• Maintain accurate records and manage information and finance systems.
• Coordinate appointments and meetings, contribute to service improvement.

Skills

Interpersonal skills

Data entry

Customer service

Organisational skills

IT skills

Education

Level 2 qualification on CQFW (e.g., NVQ2 Administration, GCSEs)

Job description

Caerphilly Homes is seeking an Administrative Officer to provide efficient, customer-focused administrative, technical and financial support across housing services in Caerphilly. You will be the first point of contact, handling enquiries and supporting vulnerable customers, processing applications and referrals, and liaising with partners and contractors.

The role requires strong IT, communication and organisational skills, with accuracy and the ability to manage competing priorities.