Customer Services Officer (6 Month Ftc)

Greatwell Homes; Wellingborough; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Greatwell Homes is recruiting a Customer Services Officer on a 6-month fixed term contract. The role focuses on delivering a high-performing, customer-led housing management service from a remote contact centre. You will book repairs, handle payments, provide benefit advice and manage tenancy admin in a supportive environment.

Experience in social housing not essential but desirable. Strong communication, calm conflict handling and the ability to work under pressure are important in this

Qualifications

• Experience in customer service, ideally in housing or support services.
• Strong communication skills and ability to manage conflicts calmly.
• Good numerical and data interpretation abilities.

Responsibilities

• Take and book in repair requests.
• Take payments and advise on benefit entitlements.
• Handle tenancy-related admin tasks (applications for assignments, income/expenditure, joint tenancy, etc).
• Work in line with Anti-social Behaviour and domestic violence policies; provide signposting when needed.

Skills

Customer service

Communication

Conflict resolution

Numerical skills

Data interpretation

Time management

Job description

We currently have an opportunity to join our team as a Customer Services Officer on a 6-month fixed term contract basis.

The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre.

Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.

We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.

What you’ll be doing:

• Taking and booking in repair requests
• Taking payments and offering advice on benefit entitlements
• Completing a variety of administrative tasks relating to tenancy matters, including applications for assignment of tenancies, income and expenditure, applications for joint tenancy etc
• Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies

Our ideal candidate will have:

• Experience of working in a customer service role, ideally within a social housing or support services setting
• The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
• Good numerical and analytical skills and an ability to understand and interpret information
• Ability to work under pressure and plan and prioritise their own workload

It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential, however, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.

This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our offices at the start of your employment with us.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.

Please note that we reserve the right to close this advert early for the right candidate.