Customer Contact & Library Advisor

Cyngor Sir Ceredigion County Council; Aberystwyth; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

Flexible working arrangements

Excellent training & development

Generous annual leave

Local Government Pension Scheme

Staff wellbeing & discounts

Job summary

Cyngor Sir Ceredigion County Council is seeking a Customer Services & Library Assistant in Aberystwyth. You will be the first point of contact for residents, supporting library services and access to council services.

The role covers issuing/returning stock, document validation, payments, and maintaining accurate customer records. Welsh and English Proficiency required; pro-rata salary applies, and the position is temporary.

Qualifications

• GCSEs (or equivalent) including English/Welsh and Mathematics.
• Welsh and English language skills at Level 4 across competencies.
• Previous customer service experience.

Responsibilities

• Provide a welcoming and professional first point of contact for face-to-face customer enquiries.
• Support day-to-day library operations, including issuing, returning and shelving library stock.
• Validate documents such as DBS, Blue Badge applications, certificates and IDs.
• Manage challenging situations with confidence and resolve enquiries and complaints.
• Process payments and reconcile daily takings accurately.

Skills

Customer service experience

Communication skills

Teamwork

Bilingual English/Welsh

CRM & LMS familiarity

Education

GCSEs including English, Welsh and Mathematics

Tools

CRM systems

Library Management Systems (LMS)

Job description

Customer Contact & Library AdvisorClosing date: 01/10/2026Reference: REQ10687537 hours / Temporary27,274 - 28,608 *Aberystwyth*All salary values are pro-rata.About the roleAre you passionate about helping people and delivering excellent customer service? We’re looking for a friendly, motivated and adaptable individual to join our team, supporting customers and library services across Ceredigion.This is a varied and rewarding role where you’ll be the first point of contact for customers, helping them access services, resolve enquiries and make the most of their local library.What You’ll Be DoingAs a Customer Services & Library Assistant, you will:Provide a welcoming and professional first point of contact for face-to-face customer enquiries.Support day-to-day library operations, including issuing, returning and shelving library stock.Validate a range of documents, including DBS applications, Blue Badge applications, certificates and identification documents.Manage challenging situations with confidence, responding to enquiries and resolving complaints professionally.Process payments and accurately reconcile daily takings.Maintain accurate customer records using CRM and Library Management Systems (LMS).Represent Ceredigion County Council in a positive, professional and supportive manner.What We’re Looking ForThe successful candidate will have:GCSEs (or equivalent) including English/Welsh and Mathematics, or relevant experience.Welsh and English language skills at Level 4 across all competencies.Previous customer service experience.Excellent communication and interpersonal skills.A positive, flexible approach to work and a willingness to learn and develop.The ability to work effectively as part of a team while delivering high standards of service.Why Work for Us?We offer a range of benefits designed to support your career and wellbeing, including:Flexible working arrangements where service needs allow.Excellent training and development opportunities.Generous annual leave entitlement.Local Government Pension Scheme.Staff wellbeing support and employee discounts.An inclusive workplace culture that values diversity, equality and bilingualism.Join us and help deliver high-quality services that support communities across Ceredigion. Apply today and become part of a team that makes a real difference.Job Description and Person SpecificationGet In TouchFor an informal discussion about the role, please contact Gareth Griffiths: [e-mail]: We reserve the right to extend the application closing date.What we offerWork-life balanceLifestyle savings schemeGenerous employer pension schemeCycle to work schemeLearning and developmentWhere you'll workCustomer Contact & ICTOur service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:Civil Registration: Birth, deaths and marriages.Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.Library ServicesAberystwythAberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.