Frontline Library & Customer Services Advisor (Flexible)

Cyngor Sir Ceredigion County Council; Aberystwyth; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

Flexible working arrangements

Excellent training & development

Generous annual leave

Local Government Pension Scheme

Staff wellbeing & discounts

Job summary

Cyngor Sir Ceredigion County Council is seeking a Customer Services & Library Assistant in Aberystwyth. You will be the first point of contact for residents, supporting library services and access to council services.

The role covers issuing/returning stock, document validation, payments, and maintaining accurate customer records. Welsh and English Proficiency required; pro-rata salary applies, and the position is temporary.

Qualifications

• GCSEs (or equivalent) including English/Welsh and Mathematics.
• Welsh and English language skills at Level 4 across competencies.
• Previous customer service experience.

Responsibilities

• Provide a welcoming and professional first point of contact for face-to-face customer enquiries.
• Support day-to-day library operations, including issuing, returning and shelving library stock.
• Validate documents such as DBS, Blue Badge applications, certificates and IDs.
• Manage challenging situations with confidence and resolve enquiries and complaints.
• Process payments and reconcile daily takings accurately.

Skills

Customer service experience

Communication skills

Teamwork

Bilingual English/Welsh

CRM & LMS familiarity

Education

GCSEs including English, Welsh and Mathematics

Tools

CRM systems

Library Management Systems (LMS)

Job description

Cyngor Sir Ceredigion County Council is seeking a Customer Services & Library Assistant in Aberystwyth. You will be the first point of contact for residents, supporting library services and access to council services.

The role covers issuing/returning stock, document validation, payments, and maintaining accurate customer records. Welsh and English Proficiency required; pro-rata salary applies, and the position is temporary.