Customer Contact Administrator

Amplius; Milton Keynes; Presencial; GBP 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Pension contributions

Cycle to work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer days

Generous Annual Leave

Descripción de la vacante

Amplius is seeking a customer service and admin professional for a 12-month fixed term contract in Milton Keynes. The role involves handling enquiries across multiple channels, logging details, and supporting repairs scheduling for homes and communal areas.

You will ensure timely responses, maintain accurate records, and contribute to improving the customer experience while coordinating with the broader team.

Formación

• Level 3 qualification or equivalent; experience in customer service or admin.
• Strong customer service skills across channels.
• Ability to manage workloads, meet SLAs, and keep records.
• Clear, empathetic communication with customers and colleagues.
• Proficiency with Microsoft Office and related systems.
• Positive, reliable, flexible, and calm under pressure.

Responsabilidades

• Respond to customer enquiries by phone, email, social media, online channels and in person, meeting agreed service standards.
• Take ownership of customer enquiries and complaints, working to resolve them quickly and fairly.
• Manage repair enquiries, including reporting repairs and booking appointments for work in customers’ homes and communal areas.
• Monitor customer contact and repairs work queues, allocating tasks and highlighting any risks to service delivery.
• Keep customer records up to date by accurately recording information and case notes on internal systems.
• Provide administrative support across the business, including document management, data entry, mail handling and purchase order processing.
• Carry out customer satisfaction follow-up calls, support reception services and help improve the customer experience.

Conocimientos

Customer service

Administration

Complaint handling

Multichannel support

Microsoft Office

Record keeping

Educación

Level 3 qualification

Herramientas

Internal systems

Descripción del empleo

Salary £29,318.80 per year

Location Office based - Milton Keynes

This is a Temporary, Full Time vacancy that will close in 8 days at 23:59 BST.

Salary: £29,318.80 per year

Contract: Full time, 12-month Fixed Term Contract

Your week: 36.25 hours - Monday to Friday 8.45am to 5pm

Location: Office-based - five days per week at our Milton Keynes office

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Respond to customer enquiries by phone, email, social media, online channels and in person, meeting agreed service standards.
• Take ownership of customer enquiries and complaints, working to resolve them quickly and fairly.
• Manage repair enquiries, including reporting repairs and booking appointments for work in customers’ homes and communal areas.
• Monitor customer contact and repairs work queues, allocating tasks and highlighting any risks to service delivery.
• Keep customer records up to date by accurately recording information and case notes on internal systems.
• Provide administrative support across the business, including document management, data entry, mail handling and purchase order processing.
• Carry out customer satisfaction follow-up calls, support reception services and help improve the customer experience.

What We’re Looking For

• Level 3 qualification or equivalent experience, with experience in customer service or administration or willingness to work towards this.
• Strong customer service skills and experience handling enquiries across different channels.
• Ability to manage workloads, meet SLAs, prioritise tasks and maintain accurate records.
• Clear, professional and empathetic communication skills, with the ability to work well with customers and colleagues.
• Confidence using Microsoft Office and other systems, with the ability to resolve straightforward issues and learn new systems quickly.
• A positive, reliable and flexible approach, with the ability to stay calm under pressure and a commitment to delivering great customer service.

Important - Right to work in the UK is an essential requirement for this role. We do not provide sponsorship.

Closing: 1 November

Phone screening: 5 November

Interviews in Milton Keynes: 10 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

The Benefits

• Flexible
• working
• Pension
• contributions
• Cycle to
• work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer
• days

The Benefits

• Flexible
• Working
• Pension
• Scheme
• Life
• Assurance
• Health
• Cash Plan
• Generous
• Annual Leave
• Career
• Development