Area Repairs Manager

Amplius; Aylesbury; Hybrid; GBP 56,000 - 57,000; Full time

Job summary

Amplius is seeking an Area Repairs Manager to lead a team of surveyors delivering repair and empty homes services across the region. The role focuses on customer‑first service, performance and value for money, with hybrid working and weekly office presence in Milton Keynes.

You will manage contractor performance, ensure data integrity in reporting, analyse core systems data and assist with budget forecasting and decision making.

Qualifications

• Experience as Area Repairs Manager or similar role.
• Level 4 QCF recognised housing management qualification, or willingness to work towards this.
• Strong knowledge of social housing repairs and maintenance.
• Proven ability to lead, develop and engage remote teams.
• Experience managing performance issues and leading change effectively.
• Skilled in analysing operational data, managing budgets and resources.
• Good understanding of health and safety and risk compliance.

Responsibilities

• Lead and support the team to monitor contractor performance, ensuring quality, timeliness and value, and address any underperformance promptly.
• Maintain the accuracy and integrity of all contract administration and reporting data, continually improving auditing and reporting processes.
• Extract and analyse data from core systems to support contract management and informed decision‑making.
• Support budget forecasting, monitoring and control, recommending remedial action where needed.
• Ensure services meet customer and stakeholder expectations, with clear communication and timely responses to enquiries and escalations.
• Oversee sensitive and robust complaint handling, using feedback to drive continuous improvement.
• Promote collaborative working across teams while ensuring health, safety and risk management requirements are met.
• Lead by example to manage team performance, uphold consistent standards and represent Amplius with internal and external stakeholders.

Skills

Team leadership

Data analysis

Budget management

Contract management

Stakeholder management

Education

Level 4 QCF recognised housing management qualification

Job description

£56,297.74 (with car allowance of £2,750.28) per year

Full-Time, Permanent role

Hybrid - Milton Keynes area

As an Area Repairs Manager at Amplius, you’ll lead and manage a team of surveyors in delivering high-quality repair and empty homes services across the region, ensuring a customer‑first approach, strong performance, and value for money.

Salary: £56,297.74 (with a car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5:15pm

Location: Hybrid, with a weekly presence in our Milton Keynes office.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Lead and support the team to monitor contractor performance, ensuring quality, timeliness and value, and address any underperformance promptly.
• Maintain the accuracy and integrity of all contract administration and reporting data, continually improving auditing and reporting processes.
• Extract and analyse data from core systems to support contract management and informed decision‑making.
• Support budget forecasting, monitoring and control, recommending remedial action where needed.
• Ensure services meet customer and stakeholder expectations, with clear communication and timely responses to enquiries and escalations.
• Oversee sensitive and robust complaint handling, using feedback to drive continuous improvement.
• Promote collaborative working across teams while ensuring health, safety and risk management requirements are met.
• Lead by example to manage team performance, uphold consistent standards and represent Amplius with internal and external stakeholders.

What you’ll need to thrive in this role

• Experience working as an Area Repairs Manager or similar role.
• Level 4 QCF recognised housing management qualification, or willingness to work towards this.
• Strong knowledge of social housing repairs and maintenance, with a commitment to the values and objectives of Amplius.
• Proven ability to lead, develop and engage remote teams, inspiring confidence, trust and high performance.
• Experience managing performance issues, implementing improvement plans and leading change effectively.
• Skilled in analysing operational data, managing budgets and resources, and identifying risks and opportunities to improve service delivery.
• Good understanding of health and safety, risk compliance, and balancing customer empathy with operational demands.

Important - DBS clearance, full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 13 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference