Customer Consultant - Toyota Croydon

Lexus; Croydon; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Consultant to enhance their team at a leading dealership. This role involves managing the sales process from start to finish, ensuring customers receive exceptional service and support. With competitive salary packages and opportunities for career progression, this position is perfect for motivated individuals eager to excel in a fast-paced environment. Join a fun and friendly team that prioritizes customer satisfaction and employee growth, and take the next step in your automotive career with a company that values your contributions.

Benefits

Company car

Healthcare benefits

Pension scheme

Childcare support

Lease schemes

Sales-based bonus scheme

Toyota-specific training

Qualifications

• Proven sales track record in a main dealer environment.
• Commitment to delivering excellent customer service.

Responsibilities

• Manage sales appointments and ensure high-quality test drive experiences.
• Build rapport with customers and maintain contact throughout the sales process.
• Achieve personal sales and profit targets.

Skills

Sales experience

Customer service

Self-motivated

Ability to work under pressure

Full UK driving licence

Job description

Jemca

We are currently offering a fantastic opportunity as a Customer Consultant to join our team at the Toyota Croydon dealership. As a Customer Consultant, you will manage the customer’s sales process from start to finish, ensuring an exceptional experience through friendly and professional service.

Responsibilities

1. Manage all sales appointments professionally, ensuring high-quality test drive experiences and meeting sales targets.
2. Build rapport with customers, accurately qualify their requirements, and demonstrate suitable options.
3. Maintain contact with customers throughout the sales and pre-delivery process, and coordinate vehicle handovers and paperwork.
4. Personally hand over vehicles, introduce customers to the service team, and secure future business.
5. Deliver outstanding customer service and follow the full sales process.
6. Collaborate with the service team and maximize sales opportunities through colleagues.
7. Achieve personal sales and profit targets, including conversions, warranty, and add-on sales.
8. Complete all administrative tasks accurately and promptly.
9. Attend scheduled appointments booked by our Sales Enquiry Team.

Skills & Requirements

1. Previous experience as a Customer Consultant, with a proven sales track record in a main dealer environment.
2. Full UK driving licence.
3. Self-motivated, ambitious, and eager to learn.
4. Ability to work efficiently under pressure and meet targets.
5. Committed to delivering excellent customer service.

What We Offer

• Competitive basic salary with uncapped OTE of £50,000.
• Toyota-specific training and career progression to General Manager.
• Sales-based bonus scheme and additional incentives.
• Company car and market-leading benefits including healthcare, pension, childcare, and lease schemes.
• A fun, friendly working environment.

About Jemca Car Group

Jemca Car Group is one of the UK’s largest Toyota and Lexus dealerships, employing over 500 staff across Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, we are committed to providing the best customer experience and investing in our employees’ growth through market-leading development programs. If you are a professional seeking realistic career progression within a dynamic business, this is the role for you.