Customer Consultant – Financial Planning Support (Hybrid)

Aegon UK Corporate Services Ltd; Farnborough; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension matching

Discretionary bonus

34 days leave

Private medical cover

Life assurance

Critical illness cover

Lifestyle benefits

Job summary

Aegon UK Corporate Services Ltd in Farnborough is seeking a Customer Consultant for a permanent, full-time role. The hybrid model requires office presence at least 40% of the time. The starting salary is £24,479, with a closing date of 28 October 2026.

You will deliver first-class service via inbound/outbound calls promoting services and products. Candidates will have PC skills, customer service experience, risk awareness and customer empathy.

Qualifications

• Must have PC skills to navigate multiple systems while assisting customers.
• Experience in customer service (call centre, helpdesk or similar).
• Awareness of risks in the Financial Services industry.
• Ability to put yourself in a customer’s shoes and work flexibly to meet expectations.

Responsibilities

• Be the first point of contact for all inbound customer enquiries relating to Aegon Financial Planning services and products.
• Resolve customer complaints where possible using approved procedures.
• Identify customer needs beyond the core enquiry by promoting suitable products and services.
• Support the department on projects as needed.

Skills

PC skills

Customer service

Risk awareness

Customer empathy

Job description

Aegon UK Corporate Services Ltd in Farnborough is seeking a Customer Consultant for a permanent, full-time role. The hybrid model requires office presence at least 40% of the time. The starting salary is £24,479, with a closing date of 28 October 2026.

You will deliver first-class service via inbound/outbound calls promoting services and products. Candidates will have PC skills, customer service experience, risk awareness and customer empathy.