Customer Consultant

2022 - Chief Operating Office; Rochdale; On-site; GBP 23,000 - 25,000; Part time

Job summary

A leading digital bank in the UK is seeking a passionate Customer Consultant for their Rochdale store. This part-time role focuses on delivering excellent customer service, helping clients navigate digital banking, and resolving queries. Join a vibrant team dedicated to making customers happier about money while enjoying generous benefits and flexible working options.

Benefits

38.5 days annual leave

Paid well-being days

Gender-neutral family leave

Market-leading pension

Free private medical cover

Flexible benefits

Qualifications

• Experience or passion for customer service.
• Strong communication skills to engage with diverse personalities.

Responsibilities

• Welcoming customers to the Store.
• Helping customers use digital services.
• Resolving customer queries related to banking.

Skills

Customer Service

Communication

Problem Solving

Flexibility

Teamwork

Tools

Microsoft Office

Job description

Business Unit / Team: Stores Network
Starting Salary Range: £23,500 - £25,000 per annum DOE + red-hot benefits
Contract Type: Part Time 18 Hours, 12 Month FTC

Our Customer Consultants are the face and voice of Virgin Money, delivering heartfelt service to our customers daily while enjoying their work. Our Rochdale store is looking for someone passionate about helping others face-to-face and over the phone, to join us in making customers happier about money.

What you’ll be doing…

• Welcoming customers to the Store
• Helping customers use digital services and understanding the benefits of digital banking
• Resolving customer queries related to banking
• Engaging in conversations to understand customer needs and offering suitable solutions using our products and services
• Collaborating with colleagues across Stores and Digital Experience Centre to ensure customers receive expert advice in person or via telephone
• Representing Virgin Money at events and in the community to promote our work

We need you to have…

• Experience or passion for customer service and delivering excellent service
• Curiosity and problem-solving skills to find the best solutions for customers
• Strong communication skills to engage with diverse personalities
• Flexibility and positivity to adapt to customer needs and business demands
• Team enthusiasm to achieve goals collaboratively
• Interest in digital technology and keeping up with new developments

It’s a bonus if you have but not essential…

• Financial services experience
• Knowledge of banking products
• Proficiency in Microsoft Office

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays, prorated if part-time) plus options to buy more
• Up to five paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks total) for expectant parents and adopters
• Market-leading pension
• Free private medical cover, income protection, and life assurance
• Flexible benefits such as Cycle to Work, wellness assessments, and critical illness cover
• Work from anywhere in the UK where role permits

All benefits start from day one.

Interested in this role? Apply promptly. We may close the advert early if we receive high interest.

We support flexible working arrangements to help you Live a Life More Virgin.

About Virgin Money

We aim to be the UK’s best digital bank, with a history of over 180 years. We focus on innovative, disruptive ideas to redefine banking and create positive experiences for our customers, guided by our purpose: ‘Making You Happier About Money’. Join us to Live a Life More Virgin, with flexible work options.

Our commitment to diversity and inclusion

We strive for a workforce reflecting our diverse customer base and communities. We foster an inclusive culture where colleagues feel safe, valued, and heard. As a Disability Confident Leader, we support reasonable adjustments during the application process. Contact our Talent Acquisition team at [e-mail].

Legal and compliance information

Colleagues can be based anywhere in the UK if role permits. Employment is contingent on checks including credit, criminal record, and references. Some roles require additional regulatory checks, including six years of references and periodic employment checks.