Customer Consultant

Skipton; Middlesbrough; On-site; GBP 24,000; Full time

Job summary

Skipton Building Society is seeking a Customer Consultant for their Middlesbrough Branch. In this permanent role, you'll engage with customers to assess their needs and provide tailored solutions, enhancing customer experience and satisfaction. Competitive salary of £23,600 per annum plus benefits, and an opportunity to grow in a supportive work environment.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Holiday trading scheme

Generous pension contributions (up to 10%)

Health and wellbeing benefits

Employee Assistance Programme

Charitable initiatives and paid volunteering days

Colleague mortgage and savings accounts

Training and development opportunities

Private medical insurance

Salary Sacrifice Scheme for hybrid/electric cars

Qualifications

• Experience interacting with customers in retail or service sectors.
• Demonstrated team mindset and time management skills.
• Ability to adapt and respond to business needs.

Responsibilities

• Welcome customers in-branch and over the phone.
• Identify customer needs through questions and active listening.
• Maintain up-to-date customer records.

Skills

Customer service

Problem-solving

Communication

Job description

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Customer ConsultantHours:
The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support operating hours in the branch.

Salary:
£23,600 Per Annum

Closing Date:
Sun, 29 Jun 2025

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Middlesbrough Branch.

The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information about our full savings range, products, and services. By really listening to and getting to know our customers, you will help them review their circumstances and goals while providing straightforward, helpful service that lets your enthusiasm and professionalism shine.

Our branches are the heart of our local communities. Increasingly, our customers want the flexibility of doing transactions online and engaging via our contact centre. In-branch, we support customers face-to-face, virtually, and through outbound contact, reaching customers at relevant times. Whether promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a source of knowledge to help them achieve their financial goals.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK. What makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

We are interested in who you are as a person. Our membership is diverse, and we want our colleagues to be as well. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.

Together, you can help us build a better Society!

Our colleagues say Skipton Building Society is a great place to work. Whatever your background or goals, we will help you take the next step towards a better future.

What Will You Be Doing As A Customer Consultant?

1. Be the First Point of Contact: Warmly welcome customers, both in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover and understand customer needs, ensuring tailored solutions.
3. Listen and Tailor Solutions: Carefully listen to each customer's circumstances and offer personalized solutions.
4. Proactive Outreach: Reach out to customers over the phone to identify their needs and discuss support options.
5. Maintain Accurate Records: Use internal systems to keep customer records up-to-date, especially supporting vulnerable customers.
6. Adhere to Policies: Understand and follow policies, standards, and controls, supported by comprehensive training.

What Do We Need From You?

1. Previous experience interacting with customers, in person or over the phone. Experience in banking, building societies, retail, food & beverage, guest services, or health/care sectors is valued.
2. Ability to work well with others, demonstrating a 'one-team' mindset.
3. Ability to react quickly during busy periods and manage a variety of customers with excellent time management.
4. Desire and ability to grow, adapt, and change with business needs.

What Is In It For You?

The role is permanent, working 36 hours per week across Monday to Saturday. Salary is £23,600 annually, plus benefits including:

• Annual discretionary bonus scheme
• 25 days of annual leave plus bank holidays, increasing with service
• Holiday trading scheme
• Generous pension contributions (up to 10%)
• Health and wellbeing benefits, Employee Assistance Programme, and discounts
• Charitable initiatives and paid volunteering days
• Colleague mortgage and savings accounts
• Training and development opportunities
• Private medical insurance
• Salary Sacrifice Scheme for hybrid/electric cars