Customer Consultant

2022 - Chief Operating Office; City of Edinburgh; On-site; GBP 23,000 - 30,000; Part time

Job summary

Join Virgin Money as a Customer Consultant in our Edinburgh George St branch. You will play a vital role in delivering exceptional service, helping customers navigate digital banking, and engaging with diverse personalities. This part-time position offers a competitive salary, exciting benefits, and an opportunity to contribute positively to the community.

Benefits

38.5 days annual leave

Up to five paid well-being days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits including Cycle to Work

Qualifications

• Experience or passion for customer service.
• Great communication skills to engage with different personalities.
• Interest in digital services and up-to-date technology.

Responsibilities

• Welcoming customers to the branch.
• Helping customers use digital services.
• Resolving customer banking queries.

Skills

Customer Service

Communication

Digital Literacy

Tools

Microsoft Office

Job description

Business Unit: Branch Network
Salary Range: £23,500 - £30,000 per annum DOE + Benefits
Contract Type: Permanent Part-Time, 28 Hours

Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Edinburgh George St branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!

What you’ll be doing
• Welcoming our lovely customers to the branch
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
• Resolving any queries customers may have with their banking
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
• Working with awesome colleagues across our branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
• You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community

We need you to have
• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities
• A flexible and positive working approach to suit customer needs and business demands
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way
• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news

It’s a bonus if you have but not essential
• Some financial services experience
• Knowledge of banking products
• Working knowledge of Microsoft Office applications

Red Hot Rewards
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [e-mail]

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks –we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.