Strategic Order & Logistics Partner (Hybrid)

Mondelez España Galletas Production SLU; Birmingham; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Mondelēz International in the United Kingdom is seeking an Order Management specialist to capture, enter, and validate customer orders, ensuring timely and accurate processing across all order types.

You will serve as a dedicated contact for a defined customer set, take and edit orders, coordinate logistics, and organize transport via 3PLs to ensure on-time delivery. This role offers a 12-month secondment and a hybrid work model with 3 days in the office and 2 days from home.

Qualifications

• Strong numerical, analytical and logical reasoning capabilities.
• Proficient in Microsoft Office applications.
• High competence in SAP.
• Experience in FMCG/CPG sectors.
• Customer-facing experience in order-to-cash or logistics roles.
• Solid understanding of the total supply chain and order-to-cash processes.

Responsibilities

• Serve as a dedicated contact (business partner) for a defined set of customers for order management.
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes).
• Have regular direct contact with customers regarding logistics.
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs.
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export/import laws in the relevant country.
• Organize transport via third-party logistic operators and ensure on time delivery.

Skills

Numerical skills

Analytical skills

Microsoft Office

SAP

FMCG/CPG

Customer-facing role

Order-to-Cash

Supply chain knowledge

Tools

SAP

Job description

Mondelēz International in the United Kingdom is seeking an Order Management specialist to capture, enter, and validate customer orders, ensuring timely and accurate processing across all order types.

You will serve as a dedicated contact for a defined customer set, take and edit orders, coordinate logistics, and organize transport via 3PLs to ensure on-time delivery. This role offers a 12-month secondment and a hybrid work model with 3 days in the office and 2 days from home.