Customer Champion: Part-Time Store Ops & Service

Tapi Carpets & Floors Limited; Inverness; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25% colleague discount

Salary sacrifice pension

Perks platform (cinema tickets, cashbk

Employee Assistance Programme

Birthday leave

Cycle to work scheme

Job summary

Hello, we’re Tapi Carpets & Floors Limited, a leading flooring retailer in Britain, inviting you to join our store operations team in a role focused on delivering outstanding customer experiences. This part-time position emphasizes organisation, efficiency, and a friendly, proactive approach to helping customers from inquiry through post-sale support.

You will work closely with store staff, manage orders with suppliers and estimators, and contribute to continuous store improvements while

Responsibilities

• Controlling all administrative activities across the store.
• Work together with your store team to “wow” our customers at every turn.
• Support Store colleagues to meet and greet customers as they enter the store.
• Provide top notch customer service, helping customers with their order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
• Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
• Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
• Maintain control of company cash and daily banking.
• Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
• Undertake stock takes and audits on a weekly basis.
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.

Job description

Hello, we’re Tapi Carpets & Floors Limited, a leading flooring retailer in Britain, inviting you to join our store operations team in a role focused on delivering outstanding customer experiences. This part-time position emphasizes organisation, efficiency, and a friendly, proactive approach to helping customers from inquiry through post-sale support.

You will work closely with store staff, manage orders with suppliers and estimators, and contribute to continuous store improvements while