Store Operations & Customer Experience Champion

Tapi Carpets & Floors; Inverness; On-site; GBP 8,200 - 11,000; Part time

Benefits offered by this job

25% colleague discount

Salary sacrifice pension

Perks platform

Employee Assistance Programme

A day off for your birthday

Cycle to work scheme

Job summary

Hello from Tapi Carpets & Floors! We’re seeking a friendly, organized individual to join our Inverness store on a 20-hour-per-week basis. You’ll help run the store, greet customers, handle orders, liaise with suppliers and keep daily banking and stock checks on track.

We value a proactive, cheerful team player who can communicate well and support a top-notch customer experience. Training is provided and there’s a supportive team culture.

Qualifications

• Passion for people and customer service.
• Willingness to learn Tapi leadership behaviours.
• Team player with strong communication.

Responsibilities

• Controlling all administrative activities across the store.
• Work together with your store team to “wow” our customers at every turn.
• Support Store colleagues to meet and greet customers as they enter the store.
• Provide top notch customer service, helping customers with their order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
• Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
• Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
• Maintain control of company cash and daily banking.
• Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
• Undertake stock takes and audits on a weekly basis.
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.

Job description

Hello from Tapi Carpets & Floors! We’re seeking a friendly, organized individual to join our Inverness store on a 20-hour-per-week basis. You’ll help run the store, greet customers, handle orders, liaise with suppliers and keep daily banking and stock checks on track.

We value a proactive, cheerful team player who can communicate well and support a top-notch customer experience. Training is provided and there’s a supportive team culture.