Deputy Store Manager: People, Sales & Service

Tapi Carpets & Floors Limited; Salisbury; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Colleague discount

Pension – salary sacrifice

Perks platform discounts

Employee Assistance Programme

Birthday day off

Cycle to work

Enhanced family leave

Life Assurance

Job summary

Tapi Carpets & Floors Limited is seeking a Store Supervisor who thrives on motivating a team, delivering outstanding customer service, and driving sales. You will deputise for the Store Manager, manage store operations, and ensure a high standard of presentation and promotional activity across the store.

You will lead by example with energy and empathy, using store systems confidently to process orders and input data accurately, while ensuring safety standards and a positive customer experience

Qualifications

• You are confident with people and have strong interpersonal skills.
• You are driven by achieving sales targets and delivering great service.
• You can lead and motivate a team to success while maintaining high standards.
• You communicate clearly and build trust with customers and colleagues.

Responsibilities

• Work together with your store team to “wow” our customers at every turn.
• Deputise for the Store Manager across all Store operations.
• Assist in the management of the store including sales targets and team motivation.
• Support and train the team to succeed and deliver the “Tapi difference”.
• Support the Store Manager to induct new Tapi colleagues.
• Drive sales to meet and exceed your personal sales targets.
• Deliver outstanding service to all customers – surpassing their expectations.
• Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
• Handle customer complaints in difficult situations.
• Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
• Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
• Regularly use Tapi technology to input customer order details accurately and to a high standard.
• Comply with all Health, Safety and Security requirements set out by Tapi.

Skills

People management

Sales driven

Customer focus

Team leadership

Tools

Store systems

Job description

Tapi Carpets & Floors Limited is seeking a Store Supervisor who thrives on motivating a team, delivering outstanding customer service, and driving sales. You will deputise for the Store Manager, manage store operations, and ensure a high standard of presentation and promotional activity across the store.

You will lead by example with energy and empathy, using store systems confidently to process orders and input data accurately, while ensuring safety standards and a positive customer experience