Customer‑Centric Sales & Retention Specialist

Pure Pet Food Ltd; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Base salary + commission

33 days holiday

10% discretionary bonus

Free dog food

Pension

Charity days

On-site parking

Cycle to work

EV car scheme

Job summary

Pure Pet Food Ltd in Leeds is seeking a Sales and Retention Specialist (Telephone) to join a small, close-knit team. You will engage with customers mainly by phone and email to secure sign-ups and win back at-risk customers, delivering tailored solutions that meet evolving needs.

Standard hours are Monday to Friday, with weekend rotation. The role offers a base salary of £26,658.45 plus commission, 33 days holiday, a 10% discretionary bonus, pension, free dog food up to £100 per month, and

Qualifications

• Customer-focused – delivering a personalised experience and building lasting relationships.
• Commercially minded – confident making outbound calls and spotting cross-sell opportunities.
• Proven track record of meeting and exceeding targets.

Responsibilities

• Sell to new customers and retain those at risk of leaving.
• Assist with customer service queries and upsell where appropriate.
• Collect feedback and customer insights to influence decisions.

Skills

Customer-focused

Commercially minded

Proven track record

Exceptional communicator

Open and transparent

Numeracy

Literacy

Problem solver

Job description

Pure Pet Food Ltd in Leeds is seeking a Sales and Retention Specialist (Telephone) to join a small, close-knit team. You will engage with customers mainly by phone and email to secure sign-ups and win back at-risk customers, delivering tailored solutions that meet evolving needs.

Standard hours are Monday to Friday, with weekend rotation. The role offers a base salary of £26,658.45 plus commission, 33 days holiday, a 10% discretionary bonus, pension, free dog food up to £100 per month, and