Pet Customer Care Specialist

Pure Pet Food Ltd; Leeds; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

£26,658.45 base salary + commission

33 days holiday (incl. Bank Holidays)

Annual 10% bonus plan (probationary)

Free dog food up to £100/month

On-site parking

Job summary

Pure Pet Food is seeking a customer care professional to join a small, dynamic team in Leeds. You will handle inquiries by phone, email and chat, delivering tailored support that strengthens customer relationships and enhances our brand promise.

Responsibilities include resolving issues with empathy and professionalism, while also identifying opportunities to upsell products that meet canine needs. You will contribute to continuous improvement and customer-first thinking.

Qualifications

• Experience in customer care or call centre environments.
• Ability to handle inquiries via phone, email and chat.
• Strong written and verbal communication, with clear explanations.

Responsibilities

• Engage with customers via telephone, email and online chat to address inquiries.
• Provide tailored support and resolve issues professionally and empathetically.
• Upsell complementary products where appropriate to enhance the customer experience.

Skills

Customer service

Problem solving

Communication

Empathy

Upselling

Literacy & numeracy

Job description

Pure Pet Food is seeking a customer care professional to join a small, dynamic team in Leeds. You will handle inquiries by phone, email and chat, delivering tailored support that strengthens customer relationships and enhances our brand promise.

Responsibilities include resolving issues with empathy and professionalism, while also identifying opportunities to upsell products that meet canine needs. You will contribute to continuous improvement and customer-first thinking.