Customer-Centric Logistics Coordinator

Green Tomato Cars; Isleworth; On-site; GBP 26,000 - 29,000; Full time

Job summary

Green Tomato Cars is seeking a Customer Service Champion to be the first point of contact for our customers. You will handle phone and email bookings, resolve issues, and maintain a high standard of service in a fast-paced environment.

Working hours include shifts, with a focus on delivering friendly, professional support, processing accounts, and contributing to SLA targets. You will represent the company professionally and help shape customer service processes through feedback.

Qualifications

• Demonstrated passion for outstanding customer service.
• Ability to work in a team and take ownership of output.
• Confident communicator with stakeholders across operations.
• Strong attention to detail and problem-solving under pressure.
• Proficient with Outlook, Word, Excel, Forms.

Responsibilities

• Processing phone bookings and email bookings in line with company processes and procedures
• Acting as the first point of escalation for phone-based and online (‘direct’) customer service issues, either solving at source or escalating the case where needs be
• Handling ‘indirect’ customer queries and complaints, providing appropriate solutions within SLAs
• Contributing to customer service policies and processes based on customer feedback
• Processing customer accounts and profiles, and associated tasks
• Representing greentomatocars in a professional manner at all times

Skills

Customer service excellence

Teamwork

Communication skills

Attention to detail

Problem solving under pressure

Stakeholder management

Commercial awareness

Tools

Zendesk

Echo booking software

Job description

Green Tomato Cars is seeking a Customer Service Champion to be the first point of contact for our customers. You will handle phone and email bookings, resolve issues, and maintain a high standard of service in a fast-paced environment.

Working hours include shifts, with a focus on delivering friendly, professional support, processing accounts, and contributing to SLA targets. You will represent the company professionally and help shape customer service processes through feedback.