Driver Booking & Customer Experience Manager

Green Tomato Cars; Isleworth; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Bonus

Job summary

Green Tomato Cars is seeking a Customer Service Champion to be the first line of contact for customers. You will handle phone and email bookings, resolve issues, and maintain high standards of service in a fast-paced environment.

The role requires a passion for customer service, excellent communication, and the ability to work under pressure across shifts. Office-based position with transport access and a rewarding but demanding workload.

Qualifications

• Passion for delivering outstanding customer service.
• Strong teamwork skills with ability to own output.
• Excellent communication skills.
• Attention to detail in all tasks.
• Experience solving problems in pressure environments.
• Ability to engage with stakeholders across the business.

Responsibilities

• Process phone bookings and email bookings per company procedures.
• Serve as first point of escalation for phone and online customer service issues.
• Handle indirect customer queries and complaints within SLAs.
• Contribute to customer service policies based on feedback.
• Process customer accounts and profiles and related tasks.
• RepresentGreentomatocars professionally at all times.

Skills

Customer service

Teamwork

Communication

Attention to detail

Troubleshooting

Stakeholder management

Tools

Outlook

Excel

Echo

Zendesk

Job description

Green Tomato Cars is seeking a Customer Service Champion to be the first line of contact for customers. You will handle phone and email bookings, resolve issues, and maintain high standards of service in a fast-paced environment.

The role requires a passion for customer service, excellent communication, and the ability to work under pressure across shifts. Office-based position with transport access and a rewarding but demanding workload.