Customer Experience Agent — Booking & Support

Green Tomato Cars; Isleworth; On-site; GBP 26,000 - 29,000; Full time

Job summary

Green Tomato Cars is seeking a Customer Service Champion to join our busy team in the office. You will be the first point of contact for customers, ensuring their experience is smooth and professional whether issues arise or bookings proceed.

The role focuses on timely bookings, handling inquiries, and contributing to friendly, efficient service. You should be comfortable with pressure and work hours that suit a flexible schedule.

Qualifications

• Passion for delivering outstanding customer service.
• Strong teamwork and ownership of your own output.
• Excellent communication skills.
• Proficient with Outlook, Word, Excel, Forms.

Responsibilities

• Process phone bookings and email bookings in line with company processes and procedures.
• Act as the first point of escalation for phone-based and online customer service issues, either solving at source or escalating the case where needs be.
• Handle indirect customer queries and complaints, providing appropriate solutions within SLAs.
• Contribute to customer service policies and processes based on customer feedback.
• Process customer accounts and profiles, and associated tasks.
• Represent greentomatocars in a professional manner at all times.

Skills

Customer service

Teamwork

Communication

Computer literacy

Attention to detail

Troubleshooting

Tools

Echo

Zendesk

Job description

Green Tomato Cars is seeking a Customer Service Champion to join our busy team in the office. You will be the first point of contact for customers, ensuring their experience is smooth and professional whether issues arise or bookings proceed.

The role focuses on timely bookings, handling inquiries, and contributing to friendly, efficient service. You should be comfortable with pressure and work hours that suit a flexible schedule.