Customer Service Representative

Vidara; Wombwell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A logistics company in Wombwell is seeking an Operations Administrator to streamline order management and ensure outstanding customer service. The ideal candidate will have experience in logistics and customer service, strong communication skills, and a solid educational background. Responsibilities include managing orders, coordinating with suppliers, and maintaining accurate customer data. This role offers an opportunity to thrive in a fast-paced environment.

Qualifications

• Proven experience in customer service and logistics within a distribution environment.
• Strong educational background: GCSEs in at least five subjects, including English and Mathematics.
• Knowledge of freight, shipping, and export procedures.

Responsibilities

• Receive, process, and confirm customer orders.
• Coordinate with suppliers and warehouse partners.
• Manage and update customer price files.

Skills

Customer service experience

Logistics knowledge

Communication skills

Tech-savvy

Organizational skills

Problem-solving

Education

GCSEs in five subjects

Tools

Excel

Microsoft Word

PowerPoint

Job description

Overview

In this role, you’ll be the engine that keeps our business running smoothly. Reporting directly to the Operations Manager, you’ll take ownership of day-to-day administration, making sure everything is handled with accuracy, speed, and care. By keeping tasks on track and aligned with our systems and policies, you’ll help the team focus on what matters most. When challenges pop up, you’ll be the one to jump in, solve them quickly, and keep momentum going.

Requirements and Skills

• Proven experience in customer service and logistics within a distribution environment (essential).
• Strong educational background: GCSEs in at least five subjects, including English and Mathematics.
• Commercial awareness, with a solid understanding of key business drivers such as volumes, revenue, and gross margin.
• Knowledge of freight, shipping, and export procedures, including documentation requirements.
• Tech-savvy, with solid skills in Excel, Microsoft Word, and PowerPoint.
• Excellent communication skills (both written and verbal) to engage effectively with colleagues and stakeholders at all levels.
• Highly organised and disciplined, with the ability to manage tasks independently and meet deadlines.
• Self-motivated and adaptable, thriving in a fast-moving and evolving environment.
• Full clean driving licence is preferred but not essential.

Responsibilities

• Order Management
  • Receive, process, and confirm customer orders.
  • Liaise with Finance on credit control and order release.
  • Process customer returns and issue credit/debit notes when required.
• Supply Chain & Logistics
  • Coordinate with principals, suppliers, and warehouse partners regarding stock availability, demand patterns, and new business opportunities.
  • Arrange transport solutions that balance customer requirements with cost-effectiveness.
  • Resolve queries related to transport invoices.
• Stock & Pricing
  • Agree on internal stock levels with the Director/Business Manager, then monitor and maintain them.
  • Manage and update customer price files accurately.
  • Support price adjustment initiatives in line with business targets.
• Documentation & Reporting
  • Raise billing documents and carry out relevant month-end procedures.
  • Maintain accurate customer master data (OHM system).
  • Record and track customer sample requests.
• Customer Service & Communication
  • Respond to incoming calls and emails, ensuring prompt and professional communication with colleagues and external partners.