Help Desk Analyst

Gattaca; Whiteley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Gattaca is seeking an IT support professional to join our IT support team in a role ideal for recent graduates or those starting in IT. You will troubleshoot hardware and software issues, manage support tickets, and collaborate with internal teams to maintain smooth IT operations.

The role emphasizes meticulous documentation of activities and resolutions, with a strong focus on delivering high-quality customer service and support. A rotating shift schedule, including weekends, is expected.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities.
• Ability to manage and prioritise multiple tasks.
• Familiarity with retail sector IT systems (an advantage)

Responsibilities

• Provide assistance in resolving technical issues.
• Troubleshoot hardware and software problems.
• Manage and maintain support tickets and ensure timely resolutions.
• Collaborate with internal teams to ensure seamless IT operations.
• Document and log support activities and resolutions.
• Deliver high-quality customer service and support.

Skills

Troubleshooting

Communication

Multitasking

Retail IT systems

Job description

This position is a great role for people looking to start within the IT industry or a recent graduate.

Key Responsibilities:

You will be joining the IT support team where you'll provide assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.

Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends