Operations Manager

GXO Logistics, Inc.; Chorley; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

Life assurance

MyBenefits platform

Job summary

GXO Logistics, Inc. is seeking an experienced Operations Manager for our Chorley site to lead and optimise warehouse operations. You will drive safety, service excellence and KPI attainment while mentoring Team Leaders and colleagues.

Role requires strong stakeholder management, cost control, and a commercially focused, people-driven approach to delivering operational excellence in a fast-paced 3PL environment.

Qualifications

• Senior management experience within logistics or supply chain environments.
• Excellent communication and influencing capability.
• Data-driven decision making and governance understanding.
• Experience with Lean, Six Sigma or CI and continuous improvement.
• Familiar with WMS, SAP and MS Office.

Responsibilities

• Lead, recruit, train, and develop Team Leaders and warehouse colleagues, driving performance and succession planning.
• Ensure compliance with Health & Safety standards, UK regulations, company policies, and all required training requirements.
• Create and maintain a safe, engaged, and productive working environment, ensuring clear communication across all teams.
• Build strong relationships with internal and external customers, identifying opportunities to improve operational performance and service delivery.
• Oversee workforce administration, including time and attendance, payroll processes, resource planning, and operational issue resolution.

Skills

Leadership

Communication

Data-driven decision making

Tools

WMS

SAP

MS Office

Job description

We're looking for an experienced Operations Manager to lead our GXO operation supporting our customer Arbex (formerly Kimberley Clark) at our site in Chorley. In this pivotal role, you will oversee site operations, ensuring compliance, service excellence, and the delivery of KPI and SLA targets. You will lead warehouse teams, build strong customer and depot relationships, manage costs, and drive a safe and efficient operation in line with GXO values.,

• Lead, recruit, train, and develop Team Leaders and warehouse colleagues, driving performance and succession planning
• Ensure compliance with Health & Safety standards, UK regulations, company policies, and all required training requirements
• Create and maintain a safe, engaged, and productive working environment, ensuring clear communication across all teams
• Build strong relationships with internal and external customers, identifying opportunities to improve operational performance and service delivery
• Oversee workforce administration, including time and attendance, payroll processes, resource planning, and operational issue resolution, while supporting wider business needs
• Are you an experienced logistics leader looking for a high-profile operational role? Do you thrive in a fast-paced 3PL environment where safety, service and stakeholder management are key? If you're commercially focused, people-driven and passionate about delivering excellence, this could be the perfect opportunity for you.
• Senior management experience within logistics, supply chain or a similar process-driven operational environment (a process driven environment e.g. automated, manufacturing in a food/pharmaceutical/white goods/e-commerce environment or warehousing)
• Excellent colleague management/leadership skills ideally with experience in a unionised environment
• Excellent communication and influencing capability, with a data-driven approach to decision-making
• Solid understanding of compliance, legislation, audit requirements and operational governance
• Experience delivering continuous improvement (Lean, Six Sigma, CI) and driving operational excellence Technology savvy - familiar with WMS, SAP, MS Office and automated environments
• We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

This is a full-time, permanent position, working Monday to Friday between the hours of 08:00 - 16:00, with some flexibility required.

We're looking to offer a salary of up to £50,000.00 per annum and 25 days annual leave (plus bank holidays. Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!