Customer-Centric Aftersales Reception Lead

Marshall Motor Group; Milton Keynes; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Discounts on car servicing

Exclusive shopping perks

Referral bonuses up to £2,000

Job summary

Marshall Volkswagen Milton Keynes is seeking a Service Reception Manager to lead the aftersales journey, acting as the vital link between customers and the workshop to ensure smooth, satisfying service experiences.

You will manage customer relationships from booking to service completion, train new team members, handle complex issues, and maintain high standards of care throughout the Marshall journey. Competitive package on offer.

Qualifications

• Experience as a Service Advisor or similar in an automotive aftersales environment.
• Customer-focused mindset with ability to manage expectations and deliver great service.
• Organised and detail-oriented with ability to manage own workload and support a team.

Responsibilities

• Manage and nurture customer relationships from booking through service completion.
• Support and train new team members within the Service department.
• Handle complex customer issues with professionalism and collaborate on solutions.
• Complete all administration accurately, maintaining high standards of customer care.

Skills

Service Advisor experience

Customer focused

Organised

Job description

Marshall Volkswagen Milton Keynes is seeking a Service Reception Manager to lead the aftersales journey, acting as the vital link between customers and the workshop to ensure smooth, satisfying service experiences.

You will manage customer relationships from booking to service completion, train new team members, handle complex issues, and maintain high standards of care throughout the Marshall journey. Competitive package on offer.